SMA 100: Netextender client fails with the message "User is not authorized to use Netextender"
06/30/2021 8 People found this article helpful 32,170 Views
SMA100: Attempting to login using the Netextender client fails with the message "User is not authorized to use Netextender."
This issue is seen if the Netextender has been disabled under Portals/Groups/User settings.
- For the users to be able to connect with Netextender, ensure the option : Allow Netextender/Mobile Connect connections to this portal is enabled(toggled Green)
Local Group Settings:
- You can also Enable/Disable Netextender access under the Local User Groups.
Local User settings:
- You may also have Netextender enabled/disabled on per user level.
NOTE: User policies have higher precendance over the Group and Global Policies.
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