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SMA 100: Netextender client fails with the message "User is not authorized to use Netextender"
06/30/2021 
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Description
SMA100: Attempting to login using the Netextender client fails with the message "User is not authorized to use Netextender."
Resolution
This issue is seen if the Netextender has been disabled under Portals/Groups/User settings.
Portal Settings:
- For the users to be able to connect with Netextender, ensure the option : Allow Netextender/Mobile Connect connections to this portal is enabled(toggled Green)
Local Group Settings:
- You can also Enable/Disable Netextender access under the Local User Groups.
Local User settings:
- You may also have Netextender enabled/disabled on per user level.
NOTE: User policies have higher precendance over the Group and Global Policies.
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YES
NO