Safemode options on SonicWall Gen 7 devices

08/17/2020 40 3173

DESCRIPTION:

This article lists out the new safe mode options for SonicWall Gen 7 devices.

RESOLUTION:

To get into the safe mode page on SonicWall Gen 7 devices, we need to authenticate using Maintenance Key.




Maintenance Key :

1. Login to the MySonicWall account.
2. Make sure that you are in the contemporary mode.
3. Navigate to Product Management|MY Products.
4. Click Product Details, for the device that you want to obtain the Maintenance Key.
   
   
   
5. Hover the mouse pointer over the eye symbol, next to Maintenance Key and we should be able to see the Key now.
   
   
   
   
   
   
   

Safe mode Options:
Two new options have been introduced on the safe mode page.

1. Safemode Factory Reset
2. Safemode Wipe Appliance
   
   

Safemode Factory Reset:

• Perform Factory Reset from SonicWall safemode GUI.
• A Factory Reset will remove the SonicOS settings (prefs), local backups and log files.
• A Factory Reset is different from booting the device with Current Firmware/Uploaded Firmware with Factory Default Configuration.
• In Factory Default configuration, only the current active settings are removed. All settings are reverted to their default values. But the logs and local backed-up settings remain in place.
  
  

Safemode Wipe Appliance:

• You can Wipe the Appliance from Safemode GUI.
• Wipe Appliance will remove the firmware, settings, data and logs from the appliance.
• After we have Wiped the Appliance, there is no firmware on the disk.
• You can install the firmware from USB drive or TFTP server.