Renaming the Address Object through GMS 8.2 is making the Firewall to go down completely
03/26/2020 1045 7608
GMS 8.2: Renaming Address Object makes the Firewall to go down completely and loose LAN / WAN access.
When GMS admin renames an Address Object for a managing firewall through GMS 8.2. It sends an additional task which knocks down the firewall and as a result the firewall fails to respond to pings and is unable to get the firewall GUI Management Access.
To Restore firewall access, the options are:
- Perform a Hard Reset of the Firewall using the Reset button
- Enter the firewall's Safe Mode and reboot the system
To fix this problem, apply GMS 8.2 Hotfix 179952
- Apply GMS 8.2 Hotfix 179952 and reboot the system
Note: Workaround for customers waiting to schedule GMS 8.2 Hotfix 179952
1. Work around: For customers needing to rename an Address Object on firewall's managed by GMS 8.2, they can configure the firewall's outside of GMS 8.2 and re-sync the firewall configuration back to GMS 8.2