Registration: Serial Number Does Not Belong to This User Error when trying to register SonicWall pr
03/26/2020 18 13937
DESCRIPTION: Registration: Serial Number Does Not Belong to This User Error when trying to register SonicWall product
SonicWall considers the owner of any product to be the person or entity listed in the mysonicwall.com account to whom the product’s serial number is currently registered. If the unit was purchased new, the reseller may have registered the product and should be contacted to transfer it to your account. If the unit was purchased used, the previous owner should be contacted to transfer unit to your account or delete the unit registration from his/her account. If the unit is registered to you, check that you are entering the correct account name.
If you cannot contact a previous owner, you can send an email to firstname.lastname@example.org to initiate a request to transfer a unit. Please provide the following information for security reasons and to provide proof of ownership:
1. A technical support report from the SonicWall. If this is not possible, please provide a picture of the readable label including its serial number.
2. Please provide written proof of purchase or ownership. Please provide at least one of the following:
a. Invoice or receipt showing the sale of this SonicWall to you by the currently registered owner.
b. Any other written documentation that may serve to prove your legitimate ownership of this SonicWall.
3. Please provide any additional details that may assist us to perform this transfer in the quickest, most effective manner possible.