Process to transfer a product from a MySonicWall account
03/26/2020 519 12231
DESCRIPTION: Process to transfer a product from a MySonicWall account
This KB article describes how to transfer a product registered in one MySonicWall account to another.
The transfer can be effected in two ways:
1. The registered user can directly transfer the unit to another account. 2. If the account to which the product is registered is inaccessible for some reason, an email must be sent to firstname.lastname@example.org with the following information:
Full name, physical address, phone number, and email address of the new registered owner receiving the transferred serial number/product.
For proof of ownership, please provide one of the following as indicated by the product type:
For Email Security (hardware and software), CDP, SRA, SSL-VPN, and SonicPoints appliances provide a screenshot of the Management Interface with a legible view of the serial number.
For UTM products, send the Tech Support Report (TSR) of the UTM appliance as an attachment. The TSR can be downloaded from System > Diagnostics of the management interface. Note: If you are unable to login to the device to obtain the above information, we will accept a picture of the bottom of the device with a legible view of the serial number.
In addition to the requirements listed above, provide one of the following as proof of purchase/ownership.
An invoice or receipt showing your purchase of the SonicWall product.
Any other written documentation that verifies your ownership of the SonicWall product.