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NSMで管理された装置の機器交換時の注意点
07/05/2021 
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Description
NSM/CSC-MAで装置の管理、レポート生成を行っている場合、装置故障による機器交換の際にレポートが消去されます。
Cause
機器故障による機器交換の際に故障装置のライセンスを代替装置へ移行する必要がございます。
NSM/CSC-MAではお客様のMysonicwallのアカウントに監視対象装置が登録されていなければなりませんが、
故障装置のライセンスを代替装置へ移行すると故障機器のシリアル番号はお客様のMysonicwallのアカウントから
削除されます。
それに伴い故障機器はNSM/CSC-MAからも削除され、これまで集計されたレポートは一切閲覧が出来なくなります。
なお、On-prem Analyticsの場合はレポートは削除されず保持されます。
Resolution
サポートセンターに故障装置のライセンスを代替装置へ移行をご依頼いただく前に
必要なレポートをメール送信またはアーカイブを生成し、ローカルにダウンロードいただく事をお勧めします。
また、アーカイブ済みのレポートも全てローカルへダウンロードいただく事をお勧めします。
故障装置のライセンスを代替装置へ移行後、お手数ですが再度NSM/CSC-MAへ装置の登録をお願い致します。
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- Capture Security Center > Reports
- Firewalls > NSa Series
- Firewalls > SonicWall NSA Series
- Firewalls > TZ Series
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