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Not Getting Add Unit Window After Upgrading to GMS 8.2
03/26/2020 
1,050 People found this article helpful
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Description
This article describes how to resolve the issue after upgrading to GMS 8.2 and are unable to add a unit to GMS because the Add Unit Window is not opening in any browser.
Cause
The Apache Tomcat was upgraded in GMS 8.2 to a newer version. Some of the cache files are not deleted during the upgrade.
Resolution
- Log into the /appliance side of GMS
- Change the url to be /appliance/techSupport.html
- Click on Accept
- Go to the Tomcat Web Server Cache
- Click on the Clear Cache button
- Click on Home in the upper right of the page
- Go to Deployment | Services
- Check the box next to SonicWall Universal Management Suite - Web Server
- Click on the Restart Button on the bottom left of the Table
If this does not resolve the issue, please clear the cache of your browser and try again.
Related Articles
- Can we make changes to a firewall config acquired on NSM directly through the firewall?
- Perform Restart of firewall from NSM.
- Requirement is to push cfs settings from one firewall to a group of Firewalls in NSM.
YES
NO