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Not Getting Add Unit Window After Upgrading to GMS 8.2
03/26/2020 1050 10957
This article describes how to resolve the issue after upgrading to GMS 8.2 and are unable to add a unit to GMS because the Add Unit Window is not opening in any browser.
The Apache Tomcat was upgraded in GMS 8.2 to a newer version. Some of the cache files are not deleted during the upgrade.
- Log into the /appliance side of GMS
- Change the url to be /appliance/techSupport.html
- Click on Accept
- Go to the Tomcat Web Server Cache
- Click on the Clear Cache button
- Click on Home in the upper right of the page
- Go to Deployment | Services
- Check the box next to SonicWall Universal Management Suite - Web Server
- Click on the Restart Button on the bottom left of the Table
If this does not resolve the issue, please clear the cache of your browser and try again.