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No Internet when connected to WLAN

10/14/2021 180 People found this article helpful 109,980 Views

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    Description

    When connected to built in wireless or SonicWall access points, users are not getting access to the Internet. Unable to ping a public IP on Internet or firewall authentication page is disabled when trying to access websites. At the same time LAN users can access Internet.

    Resolution

    Resolution for SonicOS 6.5

    This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

     

    1. Check if the client is getting a valid IP address. If not check the DHCP scope for WLAN interface in Manage | Network | DHCP Server. Make sure DHCP scope is configured and enabled.
    2. Check if the client can ping gateway (WLAN interface IP).
    3.  Make sure the below NAT policy is auto added. Navigate to Manage | Rules | NAT Policies.
      Original Source: Any
      Translated Source: WAN Primary IP/X1 IP
      Original Destination: Any
      Translated Destination: Original
      Original Service: Any
      Translated Service: Original
      Inbound Interface: W0/SonicPoint Connected Interface(for instance X4)
      Outbound Interface: X1

      Below is the screenshot of the NAT policy which translates the traffic coming from the remote GVC user, as it goes through the WAN of the firewall towards the Internet.
      Image

    4. Make sure access rule from WLAN to WAN is allowed, navigate to Manage | Rules | Access Rules.
      Source: Any
      Destination: Any
      Service: Any
      Action: Allow
      Users Allowed: All

      Below is the screenshot of access rule allowing communication from wireless clients to Internet.Image

    5. Make sure Guest Services is disabled in WLAN zone. Following is the screenshot of packet capture showing packets getting received from wireless client to a public IP on Internet and not getting forwarded due to guest services misconfigured on WLAN zone.
      Image

    6. For users that are not using the SonicWall access points please confirm under the WLAN zone (Manage | Network | Zones) that the option Only allow traffic generated by a SonicPoint/SonicWave is disabled.Image

    Resolution for SonicOS 6.2 and Below

    The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.

    1. Check if the client is getting a valid IP address. If not check the DHCP scope for WLAN interface in Network | DHCP. Make sure DHCP scope is configured and enabled.
    2. Check if the client can ping gateway (WLAN interface IP).
    3.  Make sure the below NAT policy is auto added.
      Original Source: Any
      Translated Source: WAN Primary IP/X1 IP
      Original Destination: Any
      Translated Destination: Original
      Original Service: Any
      Translated Service: Original
      Inbound Interface: W0/SonicPoint Connected Interface(for instance X4)
      Outbound Interface: X1
      Below is the screenshot of the NAT policy which translates the traffic coming from the remote GVC user, as it goes through the WAN of the firewall towards the Internet.
      Image

    4. Make sure access rule from WLAN to WAN is allowed.
      Source: Any
      Destination: Any
      Service: Any
      Action: Allow
      Users Allowed: All
      Below is the screenshot of access rule allowing communication from wireless clients to Internet.
      Image

    5. Make sure Guest Services is disabled in WLAN zone. Following is the screenshot of packet capture showing packets getting received from wireless client to a public IP on Internet and not getting forwarded due to guest services misconfigured on WLAN zone.
      Image

    6. For users that are not using the SonicWall access points please confirm under the WLAN zone (Network | Zones) that the option Only allow traffic generated by a SonicPoint is disabled.Image

    Related Articles

    • App Control fails by schema error when editing VPN category
    • Custom Geo-IP list to exclude a website from Geo-IP filter
    • GVC stuck on acquiring IP for some users

    Categories

    • Firewalls > TZ Series > Networking
    • Secure Wireless > SonicPoint Series
    • Secure Wireless > SonicWave 400 Series
    • Firewalls > NSa Series > Networking

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