No entries under Log - Reports, unable to see Web Site Hits information after firmware upgrade

08/23/2021 41 20826

DESCRIPTION:

The SonicWall can perform a rolling analysis of the event log to show the top 25 most frequently accessed Web sites, the top 25 users of bandwidth by IP address.
Selecting Web Site Hits from the Report to view menu displays a table showing the URLs for the 25 most frequently accessed Web sites and the number of hits to a site during the current sample period. The Web Site Hits report ensures that the majority of Web access is to appropriate Web sites. 
If leisure, sports, or other inappropriate sites appear in the Web Site Hits report, you can choose to block the sites.

Under Log | View, users will get to see the message 'No Entries' instead of the web site hits even with the data collection running.

RESOLUTION:

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

1. Go to the Manage tab and then click Log Settings | Base Setup and look at the Logging Level selected. The user, in this case, wants the Web Site Hits to be reported under "Warning" Logging Level 
   
   
2. Go to the Manage tab and then click Log Settings | Base Setup. After that select the category Log | Syslog | Syslog Website Accessed and change the priority which has to match the Logging level selected.
   
3. Go to the Investigate tab and click Log Reports. Then click 'Start Data Collection', set the Report view (under View Data) to 'Web Site Hits'  and you will be able to see the information related to the web sites. 

 

NOTE: This feature will not work without the Content Filter Licenses. To view information related to the websites, please make sure that the Content Filter is enabled.

Resolution for SonicOS 6.2 and Below

The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.

1. Go to Log | Settings and look at the Logging Level selected. The user, in this case, wants the Web Site Hits to be reported under "Warning" Logging Level 
   
   
2. Go to Log | Settings | Category Log | Syslog | Syslog Website Accessed and change the priority which has to match the Logging level selected.
   
                                          
3. Go back to Log | Reports | Report View, click 'Start Data Collection', set the Report view (under View Data) to 'Web Site Hits'  and you will be able to see the information related to the web sites. 

 NOTE: This feature will not work without the Content Filter Licenses. To view information related to the websites, please make sure that the Content Filter is enabled.