New User created in LDAP does not show up immediately on email security
New User created in LDAP does not show up immediately on Email Security-- Users & groups
When a New user is created in your LDAP server it does not show up immediately under Manage | System Setup | Users,Groups & Organizations | Users . It usually updates on top of an hour and hence you may see new user not showing up on email security server immediately.
The frequency of minutes the usermap.xml file refreshes is set to ‘60’ which indicates 60 minutes. The frequency interval cannot be set to any lower than 60, as thats the minimum time interval.
If you want to force an update on the usermap, click on the Save changesunder Manage | Server | LDAP Configuration | LDAP users and navigate to Manage | System Setup | Users,Groups & Organizations | Usersand click Refresh Users & Group button .This would fetch the information from the LDAP server immediately.
Email security will fetch the LDAP information periodically depending on the setting you have on the “User Frequency” section of LDAP configuration (Default is 60 mins).
TIP: Tip text here : If above steps does not help then User path/tree has to be verified on Active Directory. NOTE: If the navigation or the screenshot looks different from the one mentioned above , you may be in an older firmware version and would require a firmware upgrade. Please refer the link https://www.sonicwall.com/en-us/support/knowledge-base/170504270079039