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Net Extender installation is damaged -OR- DUN error 711 when Remote Access Connection

03/26/2020 46 People found this article helpful 96,448 Views

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    Description

    SMB SSL-VPN: Net Extender installation is damaged -OR- DUN error 711 when Remote Access Connection Manager and/or Telephony Services are disabled.

    Resolution

    Problem Definition:

    Net Extender installation is damaged -OR- DUN error 711

    Possible cause:  

    the Routing and Remote Access Service is unable to start if the Remote Access Connection Manager service, Remote Access Auto Connection Manager, and the Telephony service are disabled.

    Resolution or Workaround:

    under services set the Startup Type to manual for:
        Remote Access Connection Manager service,
        Remote Access Auto Connection Manager,
        and the Telephony service to Manual..


    After you have made these settings, restart the Routing and Remote Access Service.

    you may need to uninstall and re-install the NetExtender to replace the DUN entry that may have been corrupted or improperly installed.

    Related Articles

    • CT with Device Guard is stuck on Identifying when GVC Client is installed
    • SMA1000: CT compatibility with 3rd party VPN clients like GVC, Citrix and Fortinet
    • How can I upgrade firmware in SMA 1000 series appliance?

    Categories

    • Secure Mobile Access > SMA 100 Series > NetExtender

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