Support

CATEGORY: MySonicWall

04/08/2021 1905 16771

How create a new technical or customer service support case on MySonicWall.com.

Product(s):
MySonicWall>Support

04/06/2021 6 5125

This article depicts the steps involved in activating an NSv 200 Trial in MySonicWall account for the VMware ESXi, Azure and AWS instances respectively.

Product(s):
Firewalls>NSv Series
MySonicWall>Licensing

03/29/2021 49 1709

Login to your MySonicWall account and navigate  to Settings | My Account , Enable “Use two-factor authentication” to select the Two-factor method that you prefer: Email (One-time passcode) – using the email address specified in your MySonicWall accountMulti-factor Authentication (MFA) App – on your smart phone, tablet or Chrome browser extensionIf you choose to use an MFA app, then you will need to add an account to your app. You can either scan the QR code or manually enter the code when creating the account. The following resources should help you with setting up the account on your preferred Authenticator App:Google AuthenticatorMicrosoft AuthenticatorCIsco DuoOnce you add the account, the app will generate a 6-digit code that will need to be entered in MySonicWall to complete the activation.Click on confirm to enable Two-factor authentication in your MySonicWall account. When your username/email and password are correctly entered into the login page, MySonicWall sends a short numerical code as a one-time password to your email or it requires you to enter the code generated by the Authenticator app on your smart phone/tablet.With the email option, you have a few minutes to enter the code into the login screen.

Product(s):
MySonicWall>Support

02/22/2021 1580 22372

A tenant is a logical collection of SonicWall products; they can be products in your own company, at a customer's company, in a particular location, or of a particular type (for example, firewalls).The tenant must be managed by at least one user group. Additionally, an email message can be sent to all group members to notify them of changes.

Product(s):
MySonicWall>Update Account Information

02/05/2021 43 14708

When files or logs are requested or firmware is provided by support, upload or download them through your service request

Product(s):
MySonicWall>Support
Firewalls>NSa Series
Firewalls>TZ Series
Firewalls>SonicWall SuperMassive 9000 Series

11/09/2020 40 2760

This section of the page allows you to synchronize licenses with MySonicWall.com, and activate or renew security services licenses using Activation Keys.  Resolution for SonicOS 7.X This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware. To upgrade, activate, or renew the servicesLogin to the firewall.Navigate to Device|Settings|Licenses.Click MySonicWall, you will be redirected to mysonicwall.com. Enter your credentials and click LOGIN. Activate, upgrade, or renew security services licenses using Activation Keys.You can manually upgrade your licenses by entering the “keyset” for them, obtained on MySonicWall.com.Synchronize LicensesLogin to the firewallNavigate to Device|Settings|Licenses.Click the synchronize button.The device will try to contact the License Manager and a success message will appear on the screen.Resolution for SonicOS 6.5 This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware.

Product(s):
MySonicWall>Licensing

11/03/2020 1149 23762

In MySonicWall Web page (Serial Number) Log into your account in www.mysonicwall.com. Click Product Management. Select My Products. Then a window with the list of your registered appliances will show up.Simply identify the specific SonicWall in question by friendly name, product type, etc, and look at the serial number column. TIP: If you have a large number of products, you can sort them by clicking on any of the headers, or, filter/search by selecting the icons in the top right hand side (above the # sign.) Using the firewall management interface (Serial Number and Model Number) Login to the firewall. Navigate to Monitor | System Status. The serial number and model is located under the System Information section. On the hardware itself (if applicable.) SonicWall hardware has a tag that will display the serial number and authentication code. The tag should be located on the bottom or back of the device, depending on the exact model.

Product(s):
MySonicWall>Support

10/21/2020 0 1584

SonicWall has introduced a new powerful multi-faceted search to help you find content faster. To access the new search page:Navigate to SonicWall.com.Click the site-wide search icon on the main page. A search box will appear.Enter the query in the search box and press enter or click on the magnifying glass icon.You will be redirected to SonicWall's new search page bringing in content from across SonicWall including: Technical Documentation, Community, Knowledge Base, and more.Tabs are available to help narrow down your search. The "All Content" tab brings in everything from SonicWall. The "Support" tab brings in content specifically from the Community, Knowledge Base, Notifications, Product Life Cycle Tables, Support Pages, Technical Documentation, and Video Tutorials.On the left-hand side, we can filter search results using different facets (By Source, By Product and Language). To expand the facets, click "Show more". TIP: Additionally, you can sort results by Relevance or Date.

Product(s):
Firewalls>TZ Series
Firewalls>NSa Series
MySonicWall>Support

10/05/2020 0 1643

As a Premier services PIN holder, you now have the option to choose if you would like your case opened under Premier Support or Standard Support.This Kb will help Premier customers to submit a web ticket online through MySonicWall.com 

Product(s):
MySonicWall>Support

09/29/2020 114 14072

This article is meant to help you download the available software in your MySonicWall.com account.There are two options for downloading software in MySonicWall.com: 1. Free software (such as VPN clients), in which you do not need a MysonicWall account. If is this your case, please follow these instructions: How do I download free SonicWall software?2. Software and updates linked to specific products such as firmware updates, hotfixes, and other documentation. For this software, you must have a MySonicWall account, plus an appliance registered to your account. Please be aware that you can download all the free software available from your SonicWall account.

Product(s):
MySonicWall>Licensing
MySonicWall>Support