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CATEGORY: MySonicWall
Understanding SonicWall Product Lifecycle
05/22/2020 
4 
962
The Product Support Life Cycle table describes the phase during which SonicWall products are eligible for product support and new release downloads.
Product(s):
MySonicWall>End of Life Products
How to update contact info and registered email address in MySonicWall.com
04/23/2020 1190 14985
This article describes how to change personal, company, and contact information, as well as the, registered email address in MySonicWall.com in two cases:Access to existing MySonicWall account is with the userAccess to existing MySonicWall account is not with the user
Product(s):
MySonicWall>Update Account Information
Getting Started With SonicWall Community
04/14/2020 3 1960
This article helps you to get started with SonicWall Community. The SonicWall Community is the place where we encourage SonicWall users, partners, employees, and experts to ask questions, find answers and connect with one another around the world. This article will help you with sign in, modifying your profile and setting up relevant notifications etc. Learn more by visiting the SonicWall Community today!
Product(s):
MySonicWall>Support
How to activate NSv 200 Trial Instance from MySonicWall account?
04/13/2020 0 2068
This article depicts the steps involved in activating an NSv 200 Trial in MySonicWall account for the VMware ESXi, Azure and AWS instances respectively.
Product(s):
Firewalls>NSv Series
MySonicWall>Licensing
Where can I find technical documentation for my SonicWall product or service?
03/26/2020 1446 13200
While our Technical Documentation libraby can be easily accessed by going directly to support.sonicwall.com, you are also able access to all of our Technical Documentation through your MySonicWall account. This article explains how to locate the documentation you need.
Product(s):
Management and Reporting>Analyzer
Firewalls>SonicWall NSA Series
MySonicWall>Update Account Information
Firewalls>TZ Series
Secure Mobile Access>SMA 100 Series
How Managed Service Providers (MSP) or SonicWall Partners can manage customers' products using GMS
03/26/2020 1038 12681
There are instances where a SonicWall product bought by a customer and registered in MySonicWall must be managed by a Managed Service Provider (MSP). Using SonicWall's Global Management System (GMS), MSPs can manage thousands of customer sites from a centralized location. SonicWall GMS requires that the unit to be added be registered under one MySonicWall account and therefore the MSP will not be allowed to add the customer's unit in GMS because the unit is not registered in the MSP's MySonicWall account. In such scenarios, the customer must delegate the unit to the MSP from the customer's MySonicWall account to the MSP's account.This article describes the method by which a customer unit can be managed by an MSP using GMS.
Product(s):
Management and Reporting>GMS
MySonicWall>Registration
Support Services Reinstatement
03/26/2020 996 12648
What is it?SonicWall requires continuous coverage for support agreements. Generally, new agreements are retroactively activated to the expiration date of the most recent warranty or support agreement. Customers with expired warranties or support agreements who purchase a SonicWall support services reinstatement and a new one-year support agreement receive 12 months of support beginning on the date of activation. SonicWall waives support services reinstatement for customers who purchase and activate a two- or three-year 8x5 or 24x7 dynamic support agreement or Comprehensive Gateway Security Suite.Examples:Your Support agreement expired six months ago: Purchasing support reinstatement enables you to download only the latest software/firmware updates. Purchasing a new one-year support agreement provides you six months of support. This is because new support agreements are retroactively activated to the expiration date of the most recent warranty or agreement. Purchasing support reinstatement and a new one-year support agreement provides you 12 months of support beginning on the date of activation.
Product(s):
MySonicWall>Licensing
What is service co-termination?
03/26/2020 167 15741
Service Co-termination allows you to adjust the expiration dates of all Service Contracts to expire on the same date. Service Co-termination is provided as a free service to SonicWall customers who have active service contracts. Expired services must be renewed before they can be included.
Product(s):
MySonicWall>Support
MySonicWall>Licensing
How can I download NetExtender file for Linux OS from MYSonicWall.com?
03/26/2020 42 30248
NOTE: Super user rights are required to install this software on a Linux OS. Go to https://www.mysonicwall.com/muir/freedownloads. Click Refine By and select NetExtender. Select NetExtender and then click the appropriate download button for your Linux package. See also: How do I install NetExtender on Linux?
Product(s):
Firewalls>NSa Series>SSLVPN
Firewalls>TZ Series>SSLVPN
Firewalls>NSv Series>SSLVPN
MySonicWall>Support
How do I manage tenants from MySonicWall.com?
03/26/2020 1381 19027
A tenant is a logical collection of SonicWall products; they can be products in your own company, at a customer's company, in a particular location, or of a particular type (for example, firewalls). The tenant must be managed by at least one user group. Additionally, an email message can be sent to all group members to notify them of changes.
Product(s):
MySonicWall>Update Account Information
