Support

CATEGORY: MySonicWall

11/09/2020 15 2715

This section of the page allows you to synchronize licenses with MySonicWall.com, and activate or renew security services licenses using Activation Keys. Resolution for SonicOS 7.X This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware. To upgrade, activate, or renew the servicesLogin to the firewall.Navigate to Device|Settings|Licenses.Click MySonicWall, you will be redirected to mysonicwall.com. Enter your credentials and click LOGIN. Activate, upgrade, or renew security services licenses using Activation Keys.You can manually upgrade your licenses by entering the “keyset” for them, obtained on MySonicWall.com.Synchronize LicensesLogin to the firewallNavigate to Device|Settings|Licenses.Click the synchronize button.The device will try to contact the License Manager and a success message will appear on the screen. Resolution for SonicOS 6.5 This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware.

Product(s):
MySonicWall>Licensing

11/03/2020 1144 23745

In MySonicWall Web page (Serial Number) Log into your account in www.mysonicwall.com. Click Product Management. Select My Products. Then a window with the list of your registered appliances will show up.Simply identify the specific SonicWall in question by friendly name, product type, etc, and look at the serial number column. TIP: If you have a large number of products, you can sort them by clicking on any of the headers, or, filter/search by selecting the icons in the top right hand side (above the # sign.) Using the firewall management interface (Serial Number and Model Number) Login to the firewall. Navigate to Monitor | System Status. The serial number and model is located under the System Information section. On the hardware itself (if applicable.) SonicWall hardware has a tag that will display the serial number and authentication code. The tag should be located on the bottom or back of the device, depending on the exact model.

Product(s):
MySonicWall>Support

10/21/2020 0 1575

SonicWall has introduced a new powerful multi-faceted search to help you find content faster. To access the new search page:Navigate to SonicWall.com.Click the site-wide search icon on the main page. A search box will appear.Enter the query in the search box and press enter or click on the magnifying glass icon.You will be redirected to SonicWall's new search page bringing in content from across SonicWall including: Technical Documentation, Community, Knowledge Base, and more.Tabs are available to help narrow down your search. The "All Content" tab brings in everything from SonicWall. The "Support" tab brings in content specifically from the Community, Knowledge Base, Notifications, Product Life Cycle Tables, Support Pages, Technical Documentation, and Video Tutorials.On the left-hand side, we can filter search results using different facets (By Source, By Product and Language). To expand the facets, click "Show more". TIP: Additionally, you can sort results by Relevance or Date.

Product(s):
Firewalls>TZ Series
Firewalls>NSa Series
MySonicWall>Support

10/05/2020 0 1635

As a Premier services PIN holder, you now have the option to choose if you would like your case opened under Premier Support or Standard Support.This Kb will help Premier customers to submit a web ticket online through MySonicWall.com 

Product(s):
MySonicWall>Support

09/29/2020 101 14048

This article is meant to help you download the available software in your MySonicWall.com account.There are two options for downloading software in MySonicWall.com: 1. Free software (such as VPN clients), in which you do not need a MysonicWall account. If is this your case, please follow these instructions: How do I download free SonicWall software?2. Software and updates linked to specific products such as firmware updates, hotfixes, and other documentation. For this software, you must have a MySonicWall account, plus an appliance registered to your account. Please be aware that you can download all the free software available from your SonicWall account.

Product(s):
MySonicWall>Licensing
MySonicWall>Support

08/14/2020 113 12130

On activation of a Capture Client key against a firewall of a client license, a cloud service product is created within the MSW tenant (previously called product group) that hosts the chosen firewall. This product represents a Capture Client instance that is currently not attached to any firewall – allowing the administrator to share the licenses amongst one or more of firewalls. This licensing model brings a few different benefits:Support for enforcing Capture Client against multiple firewalls by sharing licenses from a common pool of endpoint licenses.Easily add/remove firewalls for enforcement when adding new sites, transferring devices from one MSW account to another, performing RMAs or executing Secure Upgrades.Simultaneously support protection of endpoints that are always roaming.Self-service configuration of license sharing without requiring help from Customer Support or Technical Support representatives.

Product(s):
MySonicWall>Licensing

07/28/2020 30 2656

A Co-Termination of services adjusts all selected services to expire on the same date. This can be performed for both a single device or a group of devices.

Product(s):
MySonicWall>Licensing

05/22/2020 20 3519

The Product Support Life Cycle table describes the phase during which SonicWall products are eligible for product support and new release downloads.

Product(s):
MySonicWall>End of Life Products

04/23/2020 1234 17542

This article describes how to change personal, company, and contact information, as well as the, registered email address in MySonicWall.com in two cases:Access to existing MySonicWall account is with the userAccess to existing MySonicWall account is not with the user

Product(s):
MySonicWall>Update Account Information

04/14/2020 3 4489

This article helps you to get started with SonicWall Community. The SonicWall Community is the place where we encourage SonicWall users, partners, employees, and experts to ask questions, find answers and connect with one another around the world. This article will help you with sign in, modifying your profile and setting up relevant notifications etc. Learn more by visiting the SonicWall Community today!

Product(s):
MySonicWall>Support