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CATEGORY: MySonicWall
Where can I find technical documentation for my SonicWall product or service?
03/26/2020 
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While our Technical Documentation libraby can be easily accessed by going directly to support.sonicwall.com, you are also able access to all of our Technical Documentation through your MySonicWall account. This article explains how to locate the documentation you need.
Product(s):
Management and Reporting>Analyzer
Firewalls>SonicWall NSA Series
MySonicWall>Update Account Information
Firewalls>TZ Series
Secure Mobile Access>SMA 100 Series
How Managed Service Providers (MSP) or SonicWall Partners can manage customers' products using GMS
03/26/2020 1037 11359
There are instances where a SonicWall product bought by a customer and registered in MySonicWall must be managed by a Managed Service Provider (MSP). Using SonicWall's Global Management System (GMS), MSPs can manage thousands of customer sites from a centralized location. SonicWall GMS requires that the unit to be added be registered under one MySonicWall account and therefore the MSP will not be allowed to add the customer's unit in GMS because the unit is not registered in the MSP's MySonicWall account. In such scenarios, the customer must delegate the unit to the MSP from the customer's MySonicWall account to the MSP's account.This article describes the method by which a customer unit can be managed by an MSP using GMS.
Product(s):
Management and Reporting>GMS
MySonicWall>Registration
Support Services Reinstatement
03/26/2020 980 11302
What is it?SonicWall requires continuous coverage for support agreements. Generally, new agreements are retroactively activated to the expiration date of the most recent warranty or support agreement. Customers with expired warranties or support agreements who purchase a SonicWall support services reinstatement and a new one-year support agreement receive 12 months of support beginning on the date of activation. SonicWall waives support services reinstatement for customers who purchase and activate a two- or three-year 8x5 or 24x7 dynamic support agreement or Comprehensive Gateway Security Suite.Examples:Your Support agreement expired six months ago: Purchasing support reinstatement enables you to download only the latest software/firmware updates. Purchasing a new one-year support agreement provides you six months of support. This is because new support agreements are retroactively activated to the expiration date of the most recent warranty or agreement. Purchasing support reinstatement and a new one-year support agreement provides you 12 months of support beginning on the date of activation.
Product(s):
MySonicWall>Licensing
What is service co-termination?
03/26/2020 128 14372
Service Co-termination allows you to adjust the expiration dates of all Service Contracts to expire on the same date. Service Co-termination is provided as a free service to SonicWall customers who have active service contracts. Expired services must be renewed before they can be included.
Product(s):
MySonicWall>Support
MySonicWall>Licensing
How can I download NetExtender file for Linux OS from MYSonicWall.com?
03/26/2020 39 28871
Coronavirus (COVID-19) disruptions: Keep business functioning with discounted remote access options from SonicWall. NOTE: Super user rights are required to install this software on a Linux OS. Go to https://www.mysonicwall.com/muir/freedownloads. Click Refine By and select NetExtender. Select NetExtender and then click the appropriate download button for your Linux package. See also: How do I install NetExtender on Linux?
Product(s):
Firewalls>NSa Series>SSLVPN
Firewalls>TZ Series>SSLVPN
Firewalls>NSv Series>SSLVPN
MySonicWall>Support
How do I manage tenants from MySonicWall.com?
03/26/2020 1345 17660
A tenant is a logical collection of SonicWall products; they can be products in your own company, at a customer's company, in a particular location, or of a particular type (for example, firewalls). The tenant must be managed by at least one user group. Additionally, an email message can be sent to all group members to notify them of changes.
Product(s):
MySonicWall>Update Account Information
How do I create a MySonicWall.com account?
03/26/2020 1448 20961
A MySonicWall account is required for product registration, licensing, and firmware downloads. You must register your SonicWall security appliance on www.MySonicWall.com to enable full functionality.
Product(s):
MySonicWall>Update Account Information
How can I purchase licensing or support for SonicWall?
03/26/2020 1471 24339
Coronavirus (COVID-19) disruptions: Keep business functioning with discounted remote access options from SonicWall. Go to www.mysonicwall.com and log in. Click My Products. Click on the Serial Number of the SonicWall you are purchasing licenses for. Scroll down to Applicable Services. Click the Cart Icon to the right of the service you are purchasing. On the Buy Service page update the quantity and Auto-Renew options as desired. Click Add To Cart. Confirm the order and click Checkout.
Product(s):
MySonicWall>Licensing
How do I transfer licenses from one SonicWall to another?
03/26/2020 5678 25596
This article will outline the steps needed to process a license transfer. You must contact Customer Service to request a license transfer that is not part of a Secure Upgrade promotion. We are unable to transfer licenses between 2 different mysonicwall.com accounts. If you would like to perform a license transfer, please verify that both devices are registered to the same account. Please contact us at 1-888-793-2830 for assistance with the license transfer. Please be aware this process may take between 24 to 48 hours.
Product(s):
MySonicWall>Licensing
How can I manually add licenses to SonicWall Appliance?
03/26/2020 1212 26175
Coronavirus (COVID-19) disruptions: Keep business functioning with discounted remote access options from SonicWall. How to apply activation keys for your SonicWall via mysonicwall.com.
Product(s):
MySonicWall>Registration
