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Missing Firewall Appliance Settings on GMS

03/26/2020 1,050 People found this article helpful 99,604 Views

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    Description

    Missing Firewall Appliance Settings on GMS

    Resolution

    Question:

    When I open sections under the Policies Tab for an appliance it doesn't contain all the Settings from that SonicWall.

    Example:
    Image
    Answer:

    Step 1: Go to System | Tools under the Policies Tab and click "Synchronize Now." After executing the task it will sync with the unit.

    Image



    Step 2: Go to System | Settings under the Policies Tab and Click Update under the "Store New Settings" Section.
    Image
    Step 3: Change your URL from https://{server IP}/sgms to https://{server IP}/appliance and Login

    Step 4: After /appliance in the URL add /techSupport.html (This is Case Sensitive)

    Step 5: Hit Accept

    Image

    Step 6: Under "Tomcat Webserver Cache" hit clear cache

    Image


    Step 7: Hit the little home button in the Upper right
    Step 8: Go to Deployment | Services and Restart the Web Server

    Image


    Step 9: Go back and check to see if the settings are there. If not, clear your browser cache and check again.

    If you have gone through all of these Steps and it has not Resolved your issue Call SonicWall Technical Support to receive further assistance.

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    Categories

    • Management and Reporting > GMS

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