Missing Firewall Appliance Settings on GMS

03/26/2020 1049 15245

DESCRIPTION:
Missing Firewall Appliance Settings on GMS

RESOLUTION:

Question:

When I open sections under the Policies Tab for an appliance it doesn't contain all the Settings from that SonicWall.

Example:

Answer:

Step 1: Go to System | Tools under the Policies Tab and click "Synchronize Now." After executing the task it will sync with the unit.

Step 2: Go to System | Settings under the Policies Tab and Click Update under the "Store New Settings" Section.

Step 3: Change your URL from https://{server IP}/sgms to https://{server IP}/appliance and Login

Step 4: After /appliance in the URL add /techSupport.html (This is Case Sensitive)

Step 5: Hit Accept

Step 6: Under "Tomcat Webserver Cache" hit clear cache

Step 7: Hit the little home button in the Upper right
Step 8: Go to Deployment | Services and Restart the Web Server

Step 9: Go back and check to see if the settings are there. If not, clear your browser cache and check again.

If you have gone through all of these Steps and it has not Resolved your issue Call SonicWall Technical Support to receive further assistance.