Memory allocation failures for systems with SonicOS 6.2.5.2+ or 6.2.6.0+
Description
Resolution
Customers who are running into memory allocation failure issues for firewalls running SonicOS 6.2.5.2+ or 6.2.6.0+Â are recommended following steps.
Step1: Download and upgrade the relevant of below hotfix builds which include improved diagnostics in case any other memory versus some corruption causing memory allocation failures:
- For customers running SonicOS 6.2.5.2/6.2.5.3 use 6.2.5.3-35n--HF180349-3n:Â \dfs3SWBuildsGEN66.2.5.3-35n--HF180349-3n
- For customers running SonicOS 6.2.6.0/6.2.6.1 use 6.2.6.1-25n--HF180264-3n:Â \dfs3SWBuildsGEN66.2.6.1-25n--HF180264-3n
Step2: As customer environment permits, collecting Trace Logs and/or Console logs every few days for two to three weeks after loading will help. ( Hook up of the console port for this not required however providing console logs may provide additional data. Logs will provide Escalation and R&D for critical diagnostic information, if these systems experience a repeat of the problem.)
Note: Any questions or follow ups require, please contact your manager or Escalation team at SEEGUTM@SonicWall.com.
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