Management Interface GUI inaccessible - How to access from MGMT Port or safe mode?

11/20/2023 160 People found this article helpful 487,954 Views

Description

This article helps us to configure SonicWall appliance (out of the box) manually.

Resolution

Resolution for SonicOS 7.X

This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.

Before we proceed with configuration part and ready to get your network up and running , make sure you have following components and information ready with you :

1. Ethernet cables (Will be used to connect a laptop or Pc to management port of SonicWall and modem to sonicwall)

2. IP information from your ISP (this information will be needed in order for sonicwall to get the Internet)

3. Laptop or PC (For initial configuration )

Step 1: TOPOLOGY

1) Connect your Laptop or PC directly into MGMT (Management) port of SonicWall .

2) Connect the Modem to X1 on SonicWall

NOTE: MGMT port can be different (position of MGMT port) based on the model of the SonicWall.

Step 2 : Laptop IP Configuration

1) Now we need to provide the Laptop with a static IP.

2) After this the laptop should be able to ping the Gateway or we can say (192.168.1.254) which is the default ip on Management Port.

3) For the ping test , open the command prompt and type ping 192.168.1.254 and hit enter

STEP 3 : Accessing the GUI

Open the browser and in the address bar type 192.168.1.254.

If the firewall went to safe mode

The device may come up in safe Mode
Try to reboot the firewall using the current firmware.
The firewall may come came up in safe Mode again; and if this the case, try to login to open the browser and in the address bar type 192.168.1.254 again.
We downloaded the latest available firmware from Mysonicwall.com
Upload the firmware
Reboot the firewall with the new firmware and the Current configuration settings.
The device came up normally
You should be able to access the management interface GUI correctly with the updated firmware.
If you still can't access, then you need to factory reset the firewall.

STEP 3.1 You may need to register the firewall

It will take you to SonicWall Authentication screen.
In case that you have factory reset the device; you may be asked if you want to use setup wizard or want to configure the device Manually.
Click on the option for Manual Configuration.
Please enter the username and password now , default Username is admin and Password is password.

Step 4 : Enabling DHCP and adding a DHCP scope for X0 (By Default X0 subnet is 192.168.168.0/24 and X0 Ip is 192.168.168.168)

1) Click on Network , Navigate to System|DHCP server

2) Enable DHCPV4 Server ,Conflict Detection and DHCP Server Persistence, under DHCP server settings.

3) Now under DHCPV4 Server Lease Scopes , click on ADD DYNAMIC

4) Enable the option Interface prepopulate and select x0 from the drop down list , all the other fields will automatically get updated .

5) Click OK.

NOTE: In case you have a local DHCP server on site , then there is no need of following the step number 4

Step 5 : Configuring WAN interface (X1 by default)

1) Click on NETWORK on the top bar , navigate to System | Interfaces.

2) Click on Configure button for X1 and enter the information provided by ISP (in this example we are using a static ip , you can use DHCP , PPOE ,PPTP or L2TP)

3) Click OK

In case you need to manage sonicwall remotely , please enable management for HTTP or HTTPS , for ping enable the Ping option .

Step 6 : Registering the Device from GUI

1) Login to your firewall. Navigate to Device | License | Click on Login with Mysonicwall.

2) Enter your MySonicWall account username and password and click on Submit.

3) Click on Continue , SonicWall will get synchronized with License Manager and we will see the Licenses on the device.

This Concludes the Setup Part and the network can be connected on X0 .

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

Before we proceed with configuration part and ready to get your network up and running , make sure you have following components and information ready with you :

1. Ethernet cables (Will be used to connect a laptop or Pc to management port of SonicWall and modem to sonicwall)

2. IP information from your ISP (this information will be needed in order for sonicwall to get the Internet)

3. Laptop or PC (For initial configuration )

Step1: TOPOLOGY

1) Connect your Laptor or PC directly into MGMT (Management) port of SonicWall .

2) Connect the Modem to X1 on SonicWall

NOTE: MGMT port can be different (position of MGMT port) based on the model of the SonicWall.

Step 2 : Laptop IP Configuration

1) Now we need to provide the Laptop with a static IP

2) After this the laptop should be able to ping the Gateway or we can say (192.168.1.254) which is the default ip on Management Port.

3) For the ping test , open the command prompt and type ping 192.168.1.254 and hit enter

STEP 3 : Accessing the GUI

Open the browser and in the address bar type 192.168.1.254.

If the firewall went to safe mode
The device may come up in safe Mode

Try to reboot the firewall using the current firmware.
The firewall may come came up in safe Mode again; and if this the case, try to login to open the browser and in the address bar type 192.168.1.254 again.
We downloaded the latest available firmware from Mysonicwall.com
Upload the firmware
Reboot the firewall with the new firmware and the Current configuration settings.
The device came up normally
You should be able to access the management interface GUI correctly with the updated firmware.
If you still can't access, then you need to factory reset the firewall.

STEP 3.1 You may need to register the firewall

It will take you to SonicWall Authentication screen.
In case that you have factory reset the device; you may be asked if you want to use setup wizard or want to configure the device Manually.
Click on the option for Manual Configuration.
Please enter the username and password now , default Username is admin and Password is password.

5) Please enter the username and password now , default Username is admin and Password is password .

Step 4 : Enabling DHCP and adding a DHCP scope for X0 (By Default X0 subnet is 192.168.168.0/24 and X0 Ip is 192.168.168.168)

1) Click on MANAGE , Navigate to Network | Dhcp Server

2) Enable DHCPV4 Server , Enable Conflict Detection and Enable DHCP Server Persistence

3) Now under DHCPV4 Server Lease Scope , click on ADD DYNAMIC

4) Enable the option Interface prepopulate and select x0 from the drop down list , all the other fields will automatically get updated .

5) Click OK

NOTE: In case you have a local DHCP server on site , then there is no need of following the step number 4

Step 5 : Configuring WAN interface (X1 by default)

1) Click on MANAGE on the top bar , navigate to Network | Interface

2) Click on Configure button for X1 and enter the information provided by ISP (in this example we are using a static ip , you can use DHCP , PPOE ,PPTP or L2TP)