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Logs to Generate when experiencing thumbprint/av download failures
03/26/2020 
1,048 People found this article helpful
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Description
Logs to Generate when experiencing thumbprint/av download failures:
Cause
When initially contacting Sonicwall Email Security Technical Support, please ensure you generate the logs below on Debug (Level 2) and capture the alert, then upload to the case for a faster resolution.
Resolution
To ensure that the logging is in Level 2 or Debug mode, go to Manage | System Setup | Server | Advanced . Under General Settings | Other Settings | Log Level: select the "Manage" button and turn this up to Debug. Now wait for the next alert and generate/attach the logs below:
To download logs navigate to Manage | System Setup | Server | Advanced. Under Miscellaneous Settings | select the logs mentioned below and download.
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The TSP (Technical Support Package) Log
logs:datacenter
logs:monitoring
logs:utils
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For more details on generating these see below:
https://www.sonicwall.com/en-us/support/knowledge-base/170504631460025
Related Articles
- Email Security Junk Box & Message Log Update Issues (Y2K22 Bug)
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- Email Security Junk Box & Message Log Update Issues - Y2K22 Bug
Categories
- Email Security > Email Security Appliance
- Email Security > Email Security Software
- Email Security > Hosted Email Security
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