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Log shows "Received Unencrypted Packet in Crypto Active state"
05/12/2023 
1,246 People found this article helpful
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Description
The Log shows "Received unencrypted Packet in Crypto Active State" message when the Pre-Shared Keys does not match on the VPN policies.
Logs on Initiator VPN device:
Logs on Responder VPN device:
Resolution
Resolution for SonicOS 7.X
This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.
1. Login to the SonicWall Management Interface
2. Edit the appropriate VPN policy under Network | IPSec VPN | Rules and Settings | Policies
3. Ensure that both the Shared Secret is identical on both the VPN devices.
4. Repeat the same steps on other VPN device.
Resolution for SonicOS 6.5
This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.
1. Login to the SonicWall Management Interface
2. Edit the appropriate VPN policy under Manage | VPN | Base Settings page
3. Ensure that both the Shared Secret is identical on both the VPN devices.
4. Repeat the same steps on other VPN device.
Resolution for SonicOS 6.2 and Below
The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.
1. Login to the SonicWall Management Interface
2. Edit the appropriate VPN policy under VPN | Settings page
3. Ensure that both the Shared Secret is identical on both the VPN devices.
4. Repeat the same steps on other VPN device.
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Categories
- Firewalls > SonicWall NSA Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > TZ Series
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