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Issues with Surface Pro and the Global VPN Client

03/26/2020 1,061 People found this article helpful 198,037 Views

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    Description

    Global VPN client cannot obtain virtual adapter address when MS Surface Pro wakes up from hibernation.

    Resolution

    This issue is caused by a high MTU size on the Surface Pro's WiFi adapter and is not a SonicWall Global VPN client issue.
    A MTU size of 1420 resolves this issue but appropiate MTU size may vary from case to case.

    CAUTION: This is not supported by SonicWall and all modification to the local system are done at ones own risk.

    On the Surface Pro open a command prompt and follow the steps below:

    1. Type netsh interface ipv4 show subinterface
    2. Press Enter.
    3. You will see a list of network interfaces.
    4. Type netsh interface ipv4 set subinterface “Local Area Connection” mtu=1420 store=persistent
      You should replace Local Area Connection with the name that appeared in the “Interface” column from steps 1-3.
    5. Press Enter.
    6. Restart your computer and then test again.

    ISSUE ID:

    141608

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    Categories

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