Interoperability with Dell CMG (Data Protection and Encryption)
Description
Resolution
Items to exclude:
See the Dell recommendations in this article: What to Exclude in an Antivirus Application for Dell Encryption Enterprise or Dell Encryption Personal
A summary of the recommendations is create these exclusions:
For v8.16.0 to Present
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Directory (Path Exclusion):
C:\Program Files\Dell\Dell Data Protection\
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Files (Path Exclusions):
C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys
C:\Windows\System32\Drivers\KlcE.sys
C:\Windows\System32\Drivers\KlcH.sys
To exclude SentinelOne from Dell:
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Exclude these folders and the update file:
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C:\Program Files\SentinelOne
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C:\ProgramData\Sentinel
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C:\Documents and Settings\All Users\Application Data\Sentinel (ProgramData for 2003 and legacy agents )
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C:\Windows\Temp\SentinelInstaller.exe
Note: Make sure to exclude subfolders. Some solutions automatically exclude subfolders, but others require explicit notation.
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Exclude the SentinelOne Agent kernel-mode driver, service, and dynamic library:
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Kernel-Mode driver: SentinelMonitor.sys
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Windows Service: SentinelAgent.exe
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32-bit DLL: InProcessClient32.dll
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64-bit DLL: InProcessClient64.dll
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