Interoperability with Cylance
Description
To learn how to exclude files and folders please see Capture Client Interoperability Issues with Third Party Applications.
Resolution
Items to exclude:
C:\Program Files\Cylance\
C:\ProgramData\Cylance\
C:\Windows\System32\drivers\cyprotectdrv32.sys
C:\WINDOWS\system32\drivers\cyprotectdrv64.sys
To exclude Capture Client from Cylance:
Exclude these folders and the update file:
C:\Program Files\SentinelOne
C:\ProgramData\Sentinel
C:\Documents and Settings\All Users\Application Data\Sentinel (ProgramData for 2003 and legacy agents )
C:\Windows\Temp\SentinelInstaller.exe
Note: Make sure to exclude subfolders. Some solutions automatically exclude subfolders, but others require explicit notation.
Exclude the SentinelOne Agent kernel-mode driver, service, and dynamic library:
Kernel-Mode driver: SentinelMonitor.sys
Windows Service: SentinelAgent.exe
32-bit DLL: InProcessClient32.dll
64-bit DLL: InProcessClient64.dll