- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
Inactivity timeout for NetExtender
03/26/2020 
148 People found this article helpful
43,694 Views
Description
NetExtender client connections should be terminated if a user session is idle for certain amount of time.
Cause
If a session has been idle for certain time, it should be terminated to be more complaint with PCI DSS Scans.
Resolution
Inactivity timeout for NetExtender Windows Client connections is introduced in SMA firmware 9.0.0.0. If you are running on older firmware version, check upgrade guide and upgrade SMA appliance to firmware 9.0.0.0 or above.
Steps to configure Inactivity timeout for NetExtender:
1. Inactivity timeout can be configured based on Global, Group or User. By default, global inactivity timeout is set to 15 minutes. This can be overridden in Group / User settings.
Global Inactivity Timeout:
Navigate to Users - Local Groups - Edit Global Policies, under General tab, set Inactivity Timeout and click Accept. Setting the global inactivity timeout to 0 disables the Inactivity timeout for users that do not have a group / user timeout configured.
Group Inactivity Timeout:
Navigate to Users - Local Groups - Edit the required group, under General tab, set Inactivity Timeout and click Accept. Set to 0 to use the global timeout.
User Inactivity timeout:
Navigate to Users - Local Users- Edit the required user, under General tab, set Inactivity Timeout and click Accept.
The Inactivity timeout is applicable for Portal logins, HTML5 RDP/SSH/VNC/Telnet bookmarks, NetExtender connections.
2. To apply the inactivity timeout for NetExtender sessions, navigate to Clients - Settings, under Client Settings, set 'Disconnection on inactivity timeout' to Enabled. Click Accept.
Result:
Connect VPN to the SMA appliance using NetExtender . The inactivity timeout is monitored based on the user keyboard / mouse activity. If there is no keyboard / mouse activity, you will see Idle Time increasing for the user in appliance - Users - Status.
Once inactivity time reaches, connection will be terminated.
Note:
1.Inactivity timeout will not work when 'Always On VPN' feature is enabled for NetExtender Connections.
2.Inactivity timeout applies to NetExtender Windows Clients only.
3.User timeout setting takes precedence over the group timeout and the group timeout takes precedence over the global timeout.
Related Articles
- How to secure Virtual Office portal from all external access
- NetExtender users fail to get connected throwing an Error Failed to get vpn protocol on firmware 10.2.1.2 or above due to misconfigured protocol
- Is SRA/SMA appliance vulnerable to CVE-2016-2183 and CVE-2016-5915?
YES
NO