Imported Certificates Not Validating

03/26/2020 317 18533

DESCRIPTION:

Certificate installed on the UTM but it states validated No.

CAUSE:
The intermediate or root certificate from the certificate chain are different than those on the UTM or are missing from those on the UTM.

RESOLUTION:

*Warning this process will require a restart of the UTM to complete the process*

If the CSR was created from the UTM, Then: Install Certificate Chain:

Obtain the .cer or .crt file that was sent from the Certificate Provider.

Double-Click the file.

Go to Certification Path Tab. Highlight the Intermediate. Click View Certificate.

The Intermediate Certificate will pop-up.

Go to the Details Tab. Click Copy to File.

The Certificate Export Wizard will pop-up. Click Next.

Select .p7b and check Include all certificates in the certification path. Click Next.

Click Browse

Set the path you want the file saved to and save the file as ANYNAME.p7b. Click Save.

Click Next.

Click Finish.

There will be a pop-up stating The export was successful. Click OK.

Import the p7b you have created into the UTM. In order to do this log into your UTM. Go to System > Certificates. Click Import.

Select Import a CA certificate from a PKCS#7 (.p7b). Click Choose File.

Select the .p7b created earlier and click Open.

Click Import.

The certificate should now state Validated Yes.

Restart the UTM and verify the certificate stays validated.