How to whitelist SecureEndPointManager or SEM for Chrome Browser

10/22/2020 1 1914

DESCRIPTION:

How to whitelist  SecureEndPointManager or SEM for Chrome Browser.

RESOLUTION:

Secure EndPoint Manager:

• Secure Endpoint Manager (SEM) is a software component that is installed on client device.
• It is installed when the SMA product is accessed from Web browser.
• SEM enables a user on client device to log in to an SMA appliance and perform task using Web browser.
• SEM updates or installer do not require Admin access.
• Some third-party firewall products regulate outbound Connections by process (In addition to port and protocol)  We suggest the user machine be instructed to "unblock" or                 "permit" the outbound Connection.
• Secure Endpoint Manager is supported on Windows & Mac OSX  

Installation / deployment would be a better experience for end users.  Such changes could be administered using group policies.  

Note: All such changes might cause Operating system stability. Prior to implementing we suggest end users to take necessary backup prior to implementing.

Users Might look to other browsers and operating system with below link:

https://docs.microsoft.com/en-us/deployedge/microsoft-edge-policies#urlallowlist

Option 2:

Administrators of appliance could copy below files and have these components  installed on remote machines to avoid installing SEM and other agents.  

For Windows: /usr/local/epcagents/htdocs/postauth/interrogator/SecureEndpointManager.exe

For Mac:         /usr/local/epcagents/htdocs/postauth/interrogator/SecureEndpointManager.dmg

Troubleshooting:

Below logs are needed for Support to review any installer related issue:

C:\Users\<username>\AppData\Roaming\Aventail\LogFiles

Note: SEM Deployment or updates do not require local Admin privileges.