How to upload and download files through a support service request

When files or logs are requested or firmware is provided by support, you can upload or download them through the Support Case from your mysonicwall.com account.

Option 1: To upload files to the Support Case

1. Log into your mysonicwall.com account from which the case was submitted
2. Navigate to Support & Resources | Manage cases
3. Click on the case number.
   
   
   
4. Under REQUEST INFORMATION, click the Add Attachment option
5. Under Attach File, click on the Up-arrow and select the file to be uploaded
6. Enter the File Description, and Add Note (optional) and click on Attach to Request
   
   
   
7. After the file has been attached, the Support Engineer will receive notification that a file has been uploaded.
   
   

Option 2: To download files from the Support Case

1. Log into your mysonicwall.com account from which the case was submitted
2. Navigate to Support & Resources | Manage cases
3. Click on the support case number.
4. Under REQUEST INFORMATION, click on the file that is attached
   
   The file will be downloaded automatically to Downloads Folder on your desktop.
   NOTE:If the file is not getting downloaded, ensure that Pop-up Blocker is disabled on the web browser.