- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
How to troubleshoot ‘Data Not Found’ issue in CSC / CGMS Reports and Analytics
03/26/2020 
90 People found this article helpful
41,184 Views
Description
Firewall added to CSC/CGMS shows ‘Data Not Found’ issue in CSC / CGMS Reports and Analytics.
Resolution
Follow the steps below to troubleshoot this issue:
1) Check for Reporting Licenses: All SonicWall appliances must be provisioned on SonicWall CSC or Cloud GMS. Make sure the provisioned SonicWall appliances have a valid license for CSC Management and Reporting/CSC Analytics and Comprehensive/Advanced Gateway Security Suite (CGSS/AGSS)
In case CSC Management and Reporting/Analytics is not licensed for the unit, please contact sales or customer service to get these services activated. You can also activate the 30 day free trial.
2) Check if the unit is fully Provisioned and Acquired on CSC.
Login to CSC | Reports | Overview | Status. ACQUISITION HISTORY should show all the 4 default acquisition tasks completed successfully.
TIP: If the unit is not acquired successfully, please follow the following KB to troubleshoot the issue for provisioning and adding units in CSC/Cloud GMS:
https://www.sonicwall.com/en-us/support/knowledge-base/171018113027424
If issue persists, contact Technical Support Team to further troubleshoot the issue.
3) Firewall is fully provisioned and acquired on CSC/CGMS, but the VPN Tunnel for Flow Server connectivity is down.
If the VPN Tunnel status is down. Login to the Firewall and check if VPN tunnel for CSC/CGMS (Example: SGMS-<Serial|) is there. If the tunnel is there try to renegotiate. If tunnel is not there then Go to Console | Log | View log page and search for keyword ‘Tunnel’ and verify if the Tunnel creation is completed / Failed or still pending. Export the logs and Contact Technical Support team with your CSC/CGMS as well as firewall serial number for further troubleshooting.
4) If the VPN Tunnel status also show up, we need to check from the firewall if firewall is sending to CSC/CGMS or not.
Login to the firewall, go to Investigate | Packet Monitor | Configure | Monitor Filter
If we see packets generated by the firewall for CSC/CGMS ip addresses, contact Technical Support Team with the captures as well as the serial number of the unit in question.
Related Articles
- How to check if my firewall is reporting data?
- Difference between NSM Essential and NSM Advanced License and CSC License Migration.
- What FQDN's and IP's are used by SonicWall products to update their services?
YES
NO