How to Set a Delegate to Check Junk Box Messages

03/26/2020 4 5342

DESCRIPTION:

In cases where distribution groups may receive junk mail, a delegate can be set to review and take action on email sent to the Junk Box.

RESOLUTION:

Configure the delegate

1. Log into the Email Security Appliance and navigate to the Manage page then go to Users, Groups, and Organizations > Users.

2. Select the user to which the Delegate will be assigned and click Sign in as User.

3. Once logged in as the User, go to Settings > Delegate and click Add.

4. Select the user to be assigned as Delegate and click Add Delegate.

NOTE: There is a search bar in the upper right corner for convenience.

5. When the Delegate is added, a green Success banner is displayed and the email address of the Delegate is present.

To Check Junk Box As The Delegate

1. Once a user has been set as a Delegate, the option to log in as the Delegate will appear in the lower left corner when logged into the Junk Box.

NOTE: The link only appears for the user who is set as the Delegate. It will not appear when logged in as that user through the admin portal.