How to install Capture Client on VDI

04/01/2022 0 People found this article helpful 406,744 Views

Description

This article explains the steps need to be followed to install Capture Client on VDI

Resolution

For VDI master image with Capture Client and without VDI configuration

Uninstall Capture Client. This should Uninstall both Capture Client and the SentinelOne agent. Verify that the machine is not reported in unmanaged devices
Confirm both CC & S1 are uninstalled
Reboot – this is needed to fully Uninstall the CC & S1 kernel-level drivers.
Follow instructions as given in the above section based on your chosen SentinelOne Version

For VDI master image without Capture Client

For SentinelOne versions up to and including 3.0.*

Install Capture Client on the VDI master Image using the command line with VDI_MASTER=1 flag:
C:\> msiexec /i "SonicWall Capture Client.<version>.msi" VDI_MASTER=1
Let Capture Client completely install and install SentinelOne.
Once everything is all green and fully installed, SentinelOne recommends that you make sure the full disk scan is completed.
NOTE: If you make the clones while the master runs the scan, there will be unexpected results on the new VMs.
You can verify the scan status by checking the Capture Client device details page in the management console. highlighted in Orange
Once the scan is completed, shut down the master VM image.

Once the master VM image is shutdown you can clone it.

For SentinelOne versions 3.1 to 3.3.2:

Install Capture Client on the VDI master image
Let Capture Client completely install, and install SentinelOne.
Once everything is all green and fully installed, SentinelOne recommends that you make sure the full disk scan is completed.
NOTE: If you make the clones while the master runs the scan, there will be unexpected results on the new VMs.
You can verify the scan status by checking the Capture Client device details page in the management console. (highlighted below in Orange)

Once the scan is completed, follow the below

Open the Command Prompt with Run as administrator.
Navigate to the folder of exe:
"C:\Program Files\SentinelOne\Sentinel Agent version\"
Run: sentinelctl.exe agent_id -r -b -k "<passphrase>"
Run: sentinelctl.exe agent_id -v

To get the SentinelOne passphrase
- Export device lists from capture client

In the exported CSV find the master image device and use the value in the ‘S1 Passphrase’ column.

Make sure the output shows: Randomize UUID on next boot: true
If the output is not true, repeat the steps of this procedure.

NOTE: If you do not do this, your Agents will not generate unique IDs and will result in duplicate entries and license consumption. Every Agent must have a unique ID to function.

shut down the master VM image.
Once the master VM image is shutdown you can clone it.

For SentinelOne versions 3.3.3 and above:

The /VDI installation switch is now supported again. It is recommended for VM environments that use Cold cloning.
- C:\> msiexec /i "SonicWall Capture Client.<version>.msi" VDI_MASTER=1
If the sentinelctl.exe agent_id -r -b command works well in your environment, continue to use that method.

Not Finding Your Answers?

ASK THE COMMUNITY

Was This Article Helpful?

YES NO

How to install Capture Client on VDI

Description

Resolution

For VDI master image with Capture Client and without VDI configuration

For VDI master image without Capture Client

For SentinelOne versions up to and including 3.0.*

For SentinelOne versions 3.1 to 3.3.2:

For SentinelOne versions 3.3.3 and above:

Related Articles

Categories

Not Finding Your Answers?

Was This Article Helpful?

Article Helpful Form

Article Not Helpful Form

Follow Us

Subscribe to newsletter

Stay In Touch