Main Menu
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • English English English en
  • BLOG
  • CONTACT SALES
  • FREE TRIALS
  • English English English en
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • Menu

How to install Capture Client on VDI

04/01/2022 0 People found this article helpful 22,952 Views

    Download
    Print
    Share
    • LinkedIn
    • Twitter
    • Facebook
    • Email
    • Copy URL The link has been copied to clipboard

    Description

    This article explains the steps need to be followed to install Capture Client on VDI



    Resolution

    For VDI master image with Capture Client and without VDI configuration

    • Uninstall Capture Client.  This should Uninstall both Capture Client and the SentinelOne agent. Verify that the machine is not reported in unmanaged devices
    • Confirm both CC & S1 are uninstalled
    • Reboot – this is needed to fully Uninstall the CC & S1 kernel-level drivers.
    • Follow instructions as given in the above section based on your chosen SentinelOne Version


    For VDI master image without Capture Client 

    For SentinelOne versions up to and including 3.0.*

    • Install Capture Client on the VDI master Image using the command line with VDI_MASTER=1 flag:     
      C:\> msiexec /i "SonicWall Capture Client.<version>.msi" VDI_MASTER=1
    • Let Capture Client completely install and install SentinelOne. 
    • Once everything is all green and fully installed, SentinelOne recommends that you make sure the full disk scan is completed.  
      NOTE: If you make the clones while the master runs the scan, there will be unexpected results on the new VMs.
    • You can verify the scan status by checking the Capture Client device details page in the management console.  highlighted in Orange
    • Once the scan is completed, shut down the master VM image.

    Once the master VM image is shutdown you can clone it. 



    For SentinelOne versions 3.1 to 3.3.2:

    • Install Capture Client on the VDI master image
    • Let Capture Client completely install, and install SentinelOne. 
    • Once everything is all green and fully installed, SentinelOne recommends that you make sure the full disk scan is completed.  
      NOTE: If you make the clones while the master runs the scan, there will be unexpected results on the new VMs.
    • You can verify the scan status by checking the Capture Client device details page in the management console.  (highlighted below in Orange)

    Image

    • Once the scan is completed, follow the below
    • Open the Command Prompt with Run as administrator.
    • Navigate to the folder of exe: 
      "C:\Program Files\SentinelOne\Sentinel Agent version\"
    • Run: sentinelctl.exe agent_id -r -b -k "<passphrase>"
    • Run: sentinelctl.exe agent_id -v
    • To get the SentinelOne passphrase
      • Export device lists from capture client


    Image

    • In the exported CSV find the master image device and use the value in the ‘S1 Passphrase’ column.

    Image


    • Make sure the output shows: Randomize UUID on next boot: true
    • If the output is not true, repeat the steps of this procedure.

    NOTE: If you do not do this, your Agents will not generate unique IDs and will result in duplicate entries and license consumption. Every Agent must have a unique ID to function.

    • shut down the master VM image.
    • Once the master VM image is shutdown you can clone it. 


    For SentinelOne versions 3.3.3 and above:

    • The /VDI installation switch is now supported again. It is recommended for VM environments that use Cold cloning. 
      • C:\> msiexec /i "SonicWall Capture Client.<version>.msi" VDI_MASTER=1
    • If the sentinelctl.exe agent_id -r -b  command works well in your environment, continue to use that method.

    Related Articles

    • How to Download and Install Capture Client
    • How to Find Tenant ID on Capture Client Management Console
    • How to Schedule Reports in Capture Client Management Console.

    Categories

    • Endpoint Security > Capture Client > Settings

    Not Finding Your Answers?

    ASK THE COMMUNITY

    Was This Article Helpful?

    YESNO

    Article Helpful Form

    Article Not Helpful Form

    Company
    • Careers
    • News
    • Leadership
    • Awards
    • Press Kit
    • Contact Us
    Popular resources
    • Communities
    • Blog
    • SonicWall Capture Labs

    Stay In Touch

    • By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. You can unsubscribe at any time from the Preference Center.
    • This field is for validation purposes and should be left unchanged.
    • Facebook
    • Twitter
    • Linkedin
    • Youtube
    • Instagram

    © 2022 SonicWall. All Rights Reserved.

    • Legal
    • Privacy
    • English
    Scroll to top
    Trace:dd05288e52973a5809ba22c373a5ba22-70