How to get Technical Report for Registration Transfer Process?
03/26/2020 584 9433
This article is made to help the customer to get the technical report for the registration transfer process.
To obtain this file, please perform the following steps:
- Log into your appliance
- Under INVESTIGATE tab.
- Go to Tools section and click on System Diagnostics.
- Then the tech Support Report will show up.
- Under Tech Support Report, remove the check marks on all options (VPN Keys, ARP Cache, DHCP Bindings and IKE Info).
- Select Download Report ' if you have pop-ups blocked please enable and select Yes to Continue to save.
- Save to your computer.
- Attach the document to your email.
NOTE: If you are unable to login to the device to obtain the above information, we will accept a picture of the bottom of the device with a legible view of the serial number.
For immediate assistance please contact SonicWall Customer Service at 1-888-793-2830. Customer Service