The article describes how to gather debug logs for SonicWall technical support
If facing issues with Netextender connectivity SonicWall technician might ask for Netexteder debug logs for analysis.
In order to get the relevant logs please follow the instructions below:
1. Go into the debug log section on the Netextender and clear the logs
2. After the logs are cleared please try to reproduce the issue. After the issue is reproduced please access the debug log section again and save the output. Send the file to SonicWall technical support.