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How to Force the Cyren AV to Download Complete Update Subsets
03/26/2020 
1,046 People found this article helpful
98,022 Views
Description
You may want to download a complete new set of update files for the Cyren AV if you see any alerts relating to the Cyren Anti-Virus Solution (av_cy) under Manage| Server | Monitoring | View Alerts.
Cause
This can be caused by network issues, or by an incorrect update download file being pushed out to the ES Appliance.
Resolution
If you get a cyren alert as below,
Cyren alert :
----------------------------------------------------------------
~~ SonicWALL Email Security Alert (9.0.5.2075) ~~
----------------------------------------------------------------
[Summary: Anti-Virus engine (av_cy) Failed to download
Anti-Virus definitions files.]
Details:
Host Name: sonicwall.com
Description: An attempt to fetch remote data
https://av.es.global.sonicwall.com/cyren/5-2/Linux/201805302150/antivir?sn=1234567890&version=9.0.5.2075 to local
storage
/opt/emailsecurity/PluginDefault/av_cy/dat/201805302150
failed. However, the Anti-Virus engine will continue
to provide virus protection with last known good DAT
(virus definitions) folder
/opt/emailsecurity/PluginDefault/av_cy/dat/201805292338.
Time Stamp:
Local Time: Thu May 31 08:07:31 2018
GMT: Thu May 31 05:07:31 2018
Step 1 : Make sure you have sonicwall datacenter FQDN excluded on the firewall from all security services like GAV( Gateway Anti-Virus) , Anti-spywre , IPS , IDS on port 80.
Below are the datacenter FQDN :
eg-update.es.global.sonicwall.com
plugindefault.es.global.sonicwall.com
config.es.global.sonicwall.com
options.es.global.sonicwall.com
av.es.global.sonicwall.com
av-updates.mailfrontier.net
Step 2 : Force update cyren via putty
⦁ Open a SSH client. For example PUTTY
⦁ Input IP address of your SonicWall Email Security appliance , e.g.192.168.168.169
⦁ Press enter and you will see “login as”, login as “snwlcli”(screenshot below)
⦁ At Login prompt, type the Admin Username, e.g. admin, and press enter (Note: In some cases when the Admin username is changed, login will fail. In this case please change it back to admin, by going to Manage | Server | Administration page in the GUI)
⦁ At Password prompt, type the same password that you use for the GUI login and press enter
⦁ Now run the following command: Snwlcli> forcecyrenupdate
NOTE: Please give the appliance time to complete the download of the .dat file, this can vary depending on factors such as connection speed.
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Categories
- Email Security > Email Security Appliance
- Email Security > Email Security Software
- Email Security > Hosted Email Security
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