- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
How to fix the issue, if you get alerts about "Usermap data is stale" on Email security device.
03/26/2020 
1,044 People found this article helpful
43,730 Views
Description
How to fix the issue, if you get alerts about "Usermap data is stale" on Email security device.
Resolution
Question:
How to fix the issue, if you get alert about "Usermap data is stale" on Email security device.
Answer:
- When you configure the LDAP server, it pulls users/groups information from your LDAP server and stores that information on the usermap.xml file. This is an important file to keep updated for several reasons, but most importantly if you are using DHA Protection.
- DHA checks against usermap.xml file and treat an email as DHA if the recipients email is not found on the usermap.xml file. ( specially in case of new user addition on LDAP server or modification to existing users.)
- This alert indicates your Usermap.xml file has not been updated recently. By default, Usermap.xml is updated once an hour.
- You can configure the Usermap update interval (Usermap frequency) in the global configuration of LDAP configuration page.
To manually update the Usermap file you have follow the steps as mentioned below:
Step 1. Go to Manage | System Setup | Server | LDAP configuration page.
Step 2. Click on the server name, config page will open up,
Step 3. Click on "Save Changes" on that page (even if you have not done any changes, this will trigger the ES to fetch new data from your LDAP server).
Step 4. Once the page is saved, Go to Users, Groups & Organizations | Users , click on "Refresh Users & Groups" button.
Step 5. Now go to Manage | System Setup | Server | Host Configuration page.
Step 6. Click on "Restart Services" (this process will update the Usermap file once the services comes back up)
Once services are up , you will stop receiving alerts about "usermap data is stale"
Note: If saving your current LDAP configuration was unsuccessful, please make sure the following configuration are in place or working:
- The login credential to LDAP is correct.
- LDAP server is reachable from ES server.
- The LDAP port is configured correctly.
- LDAP query panel is configured correctly.
NOTE: If the navigation or the screenshot looks different from the one mentioned above , you may be in an older firmware version and would require a firmware upgrade. Please refer the link below to upgrade the firmware to latest version.
https://www.sonicwall.com/en-us/support/knowledge-base/170504270079039
Related Articles
- SonicWall Hosted Email Security FAQ
- Email Security Junk Box & Message Log Update Issues (Y2K22 Bug)
- Email Security Junk Box & Message Log Update Issues - Y2K22 Bug
Categories
- Email Security > Email Security Appliance
- Email Security > Email Security Software
- Email Security > Hosted Email Security
YES
NO