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How to enable debug logs and packet capture in Mobile connect on Windows 10
03/26/2020 
53 People found this article helpful
484,430 Views
Description
How to enable debug logs and packet capture in Mobile connect on Windows 10
Cause
When experiencing connectivity issues with Mobile connect on Windows 10 the packet capture as well as the debug logs need to be enabled.
Resolution
In order to turn on these two options the following commands need to be executed in PowerShell (run as administrator):
Enable debug logging and packet capture:
$xml = "<MobileConnect><DebugLogging>true</DebugLogging><PacketCapture>true</PacketCapture></MobileConnect>"
$sourceXml=New-Object System.Xml.XmlDocument
$sourceXml.LoadXml($xml)
Add-VpnConnection -Name VPN -ServerAddress vpn.example.com -SplitTunneling $True -PluginApplicationID SonicWall.MobileConnect_e5kpm93dbe93j
-CustomConfiguration $sourceXml
Once enabled the packet capture and the debug logs can be found in the following directory:
C:\Users\<username>\AppData\Local\Packages\SonicWall.MobileConnect_e5kpm93dbe93j\LocalState\Logs\MobileConnect.ppp.pcap
C:\Users\<username>\AppData\Local\Packages\SonicWall.MobileConnect_e5kpm93dbe93j\LocalState\Logs\MobileConnect.log
After reproducing the issue please provide both files to Sonicwall Technical support for analysis
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Categories
- Secure Mobile Access > SMA 100 Series
- Secure Mobile Access > SMA 1000 Series
- Secure Mobile Access > Mobile Connect > Windows 8.1 or Later
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