How to collect service debug log files for GMS/Analyzer

03/26/2020 1083 13585

DESCRIPTION:
This article describes how to get the GMS/Analyzer Service debug log files and how to change the level of the debug. This article will also explain how to select multiple files to be exported.

CAUSE:
Technical support needs logfiles

RESOLUTION:

Login to GMS application view (/sgms) with admin user or the same privileges.

Go to the Console tab

Click on Diagnostic | Debug Log Settings

In the dropdown menu, select debug level 3:

Hit the Update button, to save the change.

Reproduce the issue or wait a little bit before pulling the logs so the data can be collected.

To collect the logfiles, select the Switch button in the upper right or go to http://ipaddress/appliance

Then go to System | Diagnostics

Make sure the checkbox next to Logs is checked. Then either select all the logs by selecting the first log then scroll to the bottom and while holding the Shift key click the last log. If there are a specific set of logs, hold the CTRL key while clicking the selected logs.

Click the Export button.

GMS/Analyzer will sometimes need a few minutes, depending on the amount of data.

Attach the log files directly to the case via MySonicWall.com .  Attaching directly to the case avoids the risk of the attachment getting blocked due to its size.