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How to collect service debug log files for GMS/Analyzer

03/26/2020 1,084 People found this article helpful 99,749 Views

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    Description

    This article describes how to get the GMS/Analyzer Service debug log files and how to change the level of the debug. This article will also explain how to select multiple files to be exported.

    Cause

    Technical support needs logfiles

    Resolution

    Login to GMS application view (/sgms) with admin user or the same privileges.

    Go to the Console tab

    Image

    Click on Diagnostic | Debug Log Settings

    Image

    In the dropdown menu, select debug level 3:

    Hit the Update button, to save the change.

    Image

    Reproduce the issue or wait a little bit before pulling the logs so the data can be collected.

    To collect the logfiles, select the Switch button in the upper right or go to http://ipaddress/appliance

    Then go to System | Diagnostics

    Image

    Make sure the checkbox next to Logs is checked. Then either select all the logs by selecting the first log then scroll to the bottom and while holding the Shift key click the last log. If there are a specific set of logs, hold the CTRL key while clicking the selected logs.

    Image

    Click the Export button.

    GMS/Analyzer will sometimes need a few minutes, depending on the amount of data.

    Attach the log files directly to the case via MySonicWall.com .  Attaching directly to the case avoids the risk of the attachment getting blocked due to its size.

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    Categories

    • Management and Reporting > Analyzer

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