Main Menu
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Events
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • SonicWall Promotions
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
SonicWall
  • Products
      All Products A–Z
      Free Trials
    • Network Security
      • Next-Generation Firewall (NGFW)
      • Network Security Services
      • Network Security Management
      • Secure SD-WAN
    • Threat Protection
      • Advanced Threat Protection Cloud
      • Advanced Threat Protection Appliance
      • Capture Labs
    • Secure Access Service Edge (SASE)
      • Zero-Trust Network Access (ZTNA)
    • Cloud Security
      • Cloud Firewall
      • Cloud App Security
    • Endpoint Security
      • Endpoint Detection & Response (EDR)
    • Email Security
      • Cloud Email Security
      • Hosted Email Security
      • On-Prem Email Security
    • Secure Access
      • Wireless Access Points
      • Network Switch
      • Virtual Private Network (VPN)
    • Wi-Fi 6 Access Points

      SonicWall SonicWave 600 series access points provide always-on, always-secure connectivity for complex, multi-device environments.

      Read More
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Network Segmentation
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure Wi-Fi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Events
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Events
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • SonicWall Promotions
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • English English English en
  • BLOG
  • CONTACT SALES
  • FREE TRIALS
  • English English English en
SonicWall
  • Products
      All Products A–Z
      Free Trials
    • Network Security
      • Next-Generation Firewall (NGFW)
      • Network Security Services
      • Network Security Management
      • Secure SD-WAN
    • Threat Protection
      • Advanced Threat Protection Cloud
      • Advanced Threat Protection Appliance
      • Capture Labs
    • Secure Access Service Edge (SASE)
      • Zero-Trust Network Access (ZTNA)
    • Cloud Security
      • Cloud Firewall
      • Cloud App Security
    • Endpoint Security
      • Endpoint Detection & Response (EDR)
    • Email Security
      • Cloud Email Security
      • Hosted Email Security
      • On-Prem Email Security
    • Secure Access
      • Wireless Access Points
      • Network Switch
      • Virtual Private Network (VPN)
    • Wi-Fi 6 Access Points

      SonicWall SonicWave 600 series access points provide always-on, always-secure connectivity for complex, multi-device environments.

      Read More
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Network Segmentation
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure Wi-Fi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Events
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Events
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • SonicWall Promotions
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • Menu

How to clear the Capture ATP Cache on the SonicWall

03/26/2020 35 People found this article helpful 196,627 Views

    Download
    Print
    Share
    • LinkedIn
    • Twitter
    • Facebook
    • Email
    • Copy URL The link has been copied to clipboard

    Description

    The Capture ATP Cache are used to store the reply with one of three statuses: "GOOD", "BAD", and "PENDING" from the server.

    • This cache is looked up before sending a request to the server. A valid "GOOD" or "BAD" entry in the firewall's cache prevents the firewall from generating a request for the same MD5 again. Whereas a "PENDING" entry causes a new request to be sent.
    • Each cached response also has a lifetime (TTL) that is set by the server when it sends the response. This TTL is can be configured by the server administrator.
    • When an expired entry is encountered, it is removed from the cache and new request is sent to the server.

    The Capture ATP Cache can be cleared by the user by clicking on the "Reset Capture ATP Cache" button on diag.html page.

    NOTE: As usual, all operations and settings on diag.html are supposed to be done or changed respectively only with the advice of SonicWall support personnel.

    Resolution

    1. Typing the SonicWall management IP in the browser with a "diag.html"  at the end.

      Image

    2. Click Internal Settings | Go to Security Services Settings section | Click the Option Reset Capture ATP Cache.

    Image

    Then, click the Accept button at the top to submit the configuration.

    Related Articles

    • How to Setup the SonicWave 600 series
    • Identical Access Rules for different users/user groups
    • Advanced Network Security eLearning Training Course

    Categories

    • Firewalls > SonicWall SuperMassive 9000 Series > Capture ATP
    • Firewalls > SonicWall NSA Series > Capture ATP
    • Firewalls > TZ Series > Capture ATP

    Not Finding Your Answers?

    ASK THE COMMUNITY

    Was This Article Helpful?

    YESNO

    Article Helpful Form

    Article Not Helpful Form

    Company
    • Careers
    • News
    • Leadership
    • Awards
    • Press Kit
    • Contact Us
    Popular resources
    • Communities
    • Blog
    • SonicWall Capture Labs

    Stay In Touch

    • By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. You can unsubscribe at any time from the Preference Center.
    • This field is for validation purposes and should be left unchanged.
    • Facebook
    • Twitter
    • Linkedin
    • Youtube
    • Instagram

    © 2023 SonicWall. All Rights Reserved.

    • Legal
    • Privacy
    • English
    Scroll to top