Support on SonicWall Products, Services and Solutions
Browse Knowledgebase by Category
How to add Senders in the Recipient's allowed list automatically when unjunking the message
03/26/2020 1044 11348
To avoid false positives ( good emails getting junked) from certain senders, you can enable a feature on ES which will allow you to add the sender's email address in your per user allowed list.
Once this is added the emails coming from that sender will be allowed through.
To enable that feature follow the steps as below:
- Login into Webui as admin for sonicwall
- Go to Junk Box Management--> Junk Box Settings
- Under " When a User unjunks a message: ( select one of the options you prefer)
Automatically add the sender to the recipient's Allowed List
Ask the user before adding the sender to the recipient's Allowed List
Do not add the sender to the recipient's Allowed List
Note: Once this is enabled and when you unjunk a message it will take about a hour before it will add the sender's email in your per user allowed list.