How do I transfer licenses from faulty unit to replacement unit after RMA?
03/26/2020 1665 12549
This article will outline the steps needed to process an RMA service transfer.
The RMA service transfer will be completed automatically by the system once the replacement unit is shipped out. If in case the license transfer is not performed by the system, You must contact Customer Service to request license transfer from the faulty unit to replacement unit.
Provide the Serial Number of your faulty unit and replacement unit and the RMA number requesting to complete the RMA service transfer.
Customer Service will determine if the request is able to be approved and contact you regarding any questions or concerns.
The license transfer process will be take 24 to 48 hours to be completed.