- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
How do I integrate ConnectWise Manage with GMS?
03/26/2020 
20 People found this article helpful
40,356 Views
Description
SonicWall GMS integration with ConnectWise Manage platform brings the capability to manage security events and SonicWall assets from the ConnectWise Manage platform.
ConnectWise Integration with GMS 8.7 (and future releases) brings the following features:
- Asset Synchronization: – Assets managed by GMS (Firewalls, Email Security, Secure Mobile Access) will sync on ConnectWise Manage.
- Automated Ticketing: GMS will automatically create/delete tickets in ConnectWise Manage when alerts are generated in GMS.
Resolution
Pre-requisite:
- GMS 8.7
- CONNECTWISE MANAGE Admin Account Access
a. Below are the configuration steps to set up integration between GMS and ConnectWise:
- Install/Configure GMS and Go to Console Panel > Management > Domains screen to create domains as needed (in case of multiple Domains) (Domains in GMS map to managed companies in ConnectWise Manage). Domains in GMS map to managed companies in ConnectWise Manage.
2. Now Login to ConnectWise Manage . Also Note down SiteURL, MSP Company (your company’s name)
3. Once logged in, navigate to System->Manage->API members
i.Click on + sign to create a new API member for the managed company admin
ii. Add an admin profile for the managed company
iii. Click on tab “API Keys” and generate a Public and Private key for the admin.
4. Now, login to the GMS to manage a specific domain (managed company), navigate to Console->ConnectWise->Settings. Fill the site URL, your company, public and private keys and hit “Test Connectivity” followed by Update. Test connectivity should be successful to move forward.
5. On clicking update, fill in following details in Service Integration Settings:
I. Service Board – Choose the service board that you are managing.
II. Managed Company - From the drop down, pick the company that you want to map to the GMS domain that you are logged in.
III. Choose Agreement Type
IV. Configuration Type – This is SonicWall. It will help you filter SonicWall assets on ConnectWise configurations dashboard.
V. Click on Configure Ticket Priority and assign priorities.
6. Once you click “Update” on ConnectWise Manage Settings. The integration setup is complete. Asset (Firewalls etc.) will get synced to ConnectWise Manage.
7. Now configure alerts in GMS, by login to GMS and go to Firewall > Manage > Events > Alert Setting page.
8. Select the correspoding alert/s (where you want to create connectise ticket) and click 'Edit' icon
9. In the 'Edit Alert' box, Click on 'Add Destination' and select ' Connectwise - Service Tickets' and choose status and schedule
10. Once done, click 'Update' button
11. Once alerts settings are configured, and an event triggers creation of alert in GMS, the ticket will get created in ConnectWise Manage. Likewise, when the alert gets deleted in GMS, the corresponding ticket in ConnectWise Manage will get deleted.
GMS Side:
ConnectWise Manage Side:
Related Articles
- Can we make changes to a firewall config acquired on NSM directly through the firewall?
- Perform Restart of firewall from NSM.
- Requirement is to push cfs settings from one firewall to a group of Firewalls in NSM.
YES
NO