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How do I forward email header information to the support to analyze the header details?
05/11/2020 3 3987
When troubleshooting any emails related issues, support might request for the complete header information of an email. This article details steps for sending complete header information of an email.
- Login to CAS portal.
- Navigate to Analytics
- select the SaaS application (O365 or Gmail) and click on incoming emails.
- Select the message for which you need header information.
- Click on "show headers from raw email", copy the data to a notepad and send to the support for further review. While you are on this page, you could download the email in it's original format.