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How can I transfer licenses to my Secure Upgrade device after registration?
07/17/2024 
6,425 People found this article helpful
501,130 Views
Description
When a Secure Upgrade device is registered, licenses can either be transferred immediately or postponed for up to 60 days. This article is intended to show how to process a Secure Upgrade or Promotional Trade-Up license transfer that was initially postponed.
Resolution
- Log on to www.mysonicwall.com.
- Select Product Management section on the left hand side. Then Click My Promotions.
- On this page, select Secure Upgrade under APPLICABLE PROMOTIONS.
CAUTION: Selecting "Secure Upgrade" under ACTIVE PROMOTIONS will only re-direct you to an informational page about the Secure Upgrade program
4. You should now see 3 columns; Trade-In Unit, Upgrade Unit, and Action. Locate the serial number of your Upgrade Unit. Verify that the Trade-In Unit serial number is correct and Click transfer icon under the Action Column.
NOTE: If you do not see a serial number under Trade-In Unit, you will need to click the pencil icon in order to select it.
5. Click the transfer services option. CAUTION: Once the transfer is completed, the old device will be deleted permanently from the database and cannot be re-registered again under any Mysonicwall account. Please re-verify the serial numbers before you proceed with the transfer.
For any query, contact the customer support team for better clarification.
NOTE: Any default licenses (services that come along with the devices) on the old trade-in unit are not transferable to new upgrade unit.
Default Services like:Global VPN Client,Global VPN Client Enterprise,SSL VPN,SSL-VPN Virtual Assist and WAN Acceleration Client.
Verify in your product list that the new device now shows all the correct licensing.
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