When a Secure Upgrade device is registered, licenses can either be transferred immediately or postponed for up to 60 days. This article is intended to show how to process a Secure Upgrade or Promotional Trade-Up license transfer that was initially postponed.
Select Product Management section on the left hand side. Then Click My Promotions.
On this page, select Secure Upgrade under APPLICABLE PROMOTIONS.
CAUTION: Selecting "Secure Upgrade" under ACTIVE PROMOTIONS will only re-direct you to an informational page about the Secure Upgrade program.
You should now see 3 columns; Trade-In Unit, Upgrade Unit, and Action. Locate the serial number of your Upgrade Unit. Verify that the Trade-In Unit serial number is correct and Click transfer icon under the action Column.
NOTE: If you do not see a serial number under Trade-In Unit, you will need to click the pencil icon in order to select it.
NOTE: Any default licenses (services that come along with the devices) on the old trade-in unit are not transferable to new upgrade unit.
Default Services like:
Global VPN Client,
Global VPN Client Enterprise,
SSL-VPN Virtual Assist and
WAN Acceleration Client.
Verify in your product list that the new device now shows all the correct licensing.