When a Secure Upgrade device is registered, licenses can either be transferred immediately or postponed for up to 60 days. This article is intended to show how to process a Secure Upgrade or Promotional Trade-Up license transfer that was initially postponed.
Select Product Management section on the left hand side. Then Click My Promotions
On this page, select Secure Upgrade under APPLICABLE PROMOTIONS.
CAUTION: Selecting "Secure Upgrade" under ACTIVE PROMOTIONS will only re-direct you to an informational page about the Secure Upgrade program.
You should now see 3 columns; Trade-In Unit, Upgrade Unit, and Action. Locate the serial number of your Upgrade Unit. Verify that the Trade-In Unit serial number is correct and Click transfer icon under the action Column.
NOTE: If you do not see a serial number under Trade-In Unit, you will need to click the pencil icon in order to select it.
Click the transfer services option.
NOTE: Any default licenses (services that come along with the devices) on the old trade-in unit are not transferable to new upgrade unit.
How to change trade-in unit details.
In order to change trade-in unit, you will have to click on Pencil icon under the trade-in unit column.
Once you click on Pencil icon it will give you option to select replacement type: SonicWall Replacement or Competitive Replacement.
If you select the SonicWall Replacement you can see the below screen. Locate the new trade-in serial number and click on confirm.
If you select the Competitive Replacement, you can see the below screen. Enter the Competitive Replacement unit details and click on submit.
Default Services like:Global VPN Client,Global VPN Client Enterprise,SSL VPN,SSL-VPN Virtual Assist and WAN Acceleration Client. Verify in your product list that the new device now shows all the correct licensing.