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How can I reset the MySonicWALL account password when invalid Captcha error is displayed
09/30/2022 
17 People found this article helpful
321,953 Views
Description
Your MySonicWALL account is used to register and manage SonicWall products and services. This article provides instructions for resetting a forgotten password for a MySonicWALL account, also how to proceed with updating the password if prompted with the error Invalid Captcha
- Go to mysonicwall.com
- Enter your username or email address and then select the "forgot password?" link
3. Enter the username or email address Check the box next to the reCAPTCHA and click on Next
4. A reset password link will be sent to the registered email address click on Reset password
NOTE: Check spam junk folders and email servers if the email has not been received
5. The link will direct to the page for updating the password Check the box next to the reCAPTCHA and click on Next
NOTE: Password policy is to create a password with a Minimum of 8 characters in length, containing either one - minimum 2 lowercase letters, 2 uppercase letters, 1 symbol, 2 numbers.
6. In the process of updating the password if the time exceeds 5 minutes, the error Invalid Captcha will be prompted. Click refresh on the browser and proceed with the password update
7. Once the password is updated the below pop-up will appear to show your password has been reset
Call SonicWALL Customer Service - +1 (888) 793-2830 extension 2 (For NOAM ONLY) or send us an email at – customer_service@sonicwall.com
Below is the link to contact support
https://www.sonicwall.com/support/contact-support/
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