How can I request a registration transfer of a SonicWall device from one account to another?
12/20/2019 10334 40152
Users unable to find a device under their MySonicWall account may need to complete a registration transfer.
A registration transfer is a request to move a SonicWall device from one user account to another user account. SonicWall considers the owner of any product to be the person or entity listed in mysonicwall.com to whom the serial number is currently registered.
The following are some of the scenarios requiring registration transfer:
A reseller controls the registration of a unit and is no longer in business or unwilling to make the transfer.
Resold used equipment (i.e. eBay).
Units registered by a consultant who originally installed the firewall.
The employee who managed the firewall is no longer available.
If unable to find the serial number under the MySonicWall account OR trying to register the device but getting the message as "The serial number is already registered".
If you know the registered owner of the serial number, please contact them directly to request they transfer this serial number/product to an account you can access.
NOTE: If you are unable to login to the device to obtain the above information, we will accept a picture of the bottom of the device with a legible view of the serial number.
Additional Documents: In addition to requirements listed above, please provide one of the following as proof of purchase/ownership:
An invoice or receipt showing your purchase of this SonicWall product.
Any other written documentation that verifies your ownership of this SonicWall product.
After receiving the mentioned documents, the registration transfer process will be initiated. You will receive an email with Service Request number within hour after email is received, showing it is in process. The registration transfer process will take 24 to 48 hours to be completed.