How can I enable Zero Touch?

12/20/2019 323 18289

DESCRIPTION:

Zero Touch is designed to make the experience of adding a unit to Capture Security Center smooth and setting up for management and reporting easy.

RESOLUTION:

Enable Zero Touch when registering a new product or by going to the product details page.

1. Go to https://Cloud.SonicWall.com, login with your mysonicwall.com account.
   
   
   
   
2. Registration and Licensing of firewall appliance for Zero Touch.Register the firewall (if not completed already).
   
   
1. Click on the MySonicWall tile.
2. Click Add Product.
3. Enter the serial and click Next.
4. Type a friendly Name and it's Auth Code.
5. Enable Zero Touch.
6. Click Register.
   
   
   
   
3. If the product has already been registered, select the Service Management screen for the firewall (Product Management | My Products) and choose Product Details context menu.
   
   
   1. Enable/Confirm Zero Touch for this product type (slider).
      
      
      
4. Activate/Confirm AGSS/CGSS (Comprehensive Gateway Security Suite) service as a pre-requisite before activation for cloud services.
   
   
   1. Choose the Licenses context menu.
   2. Choose AGSS/CGSS and license it with a proper activation key.
      
      
      
5. Continuing on the Licenses context menu, activate/confirm Cloud Management Services.
   1. Click Try to activate CSC Management and Reporting service.
   2. Click Try to activate CSC Analytics service.
      

      NOTE:Management or Management/Analytics licenses is required to test Zero Touch
      
      
      
      

6. Return to the pull down Curtain page and should see either Management, Reporting, or Analytics tiles on the curtain depending on services activated.
   

Firewall Acquisition for Zero Touch

1. Login to the firewall appliance UI that you are using for Zero Touch.Ensure the firewall is running SonicOS 6.5.1.1-42n or newer (required for Zero Touch).
2. From the curtain drop down, choose Management tile, should see Auto Added Zero Touch appliance on Device Manager (left hand menu). Status should be Success after full acquisition has completed.

Troubleshooting Firewall Acquisition

In some cases, where unit is already deployed (not net new or factory default), steps might need to be taken to kick start acquisition.

After above activation/licensing is completed, restart the appliance so firewall appliance re-syncs to Cloud Zero Touch servers. Check Management tile to confirm acquisition is taking place. Proceed to Step 2 if does not occur.

1. Login to the UI of the firewall, and enter the diag menu (alter end of URL to /diag.html) to force Zero Touch task.
   
   Step 1: Choose Enable Zero Touch and click Accept.
   Step 2: Click Restart Zero Touch Task