- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
How can I add a file to Cloud AV DB Exclusion list based on its cloud-signature?
02/18/2022 
2 People found this article helpful
47,251 Views
Description
This article describes how to add a certain cloud-signature to the exclusion list of the Cloud Anti-Virus Database of the Sonicwall firewall. This is done when certain cloud-signatures need to be excluded from being enforced to alleviate false positive problems or to enable downloading specific virus files as necessary.
Cause
By default, under the Gateway Anti-Virus settings, when Cloud Anti-Virus Database is enabled, the Sonicwall appliances are blocking files after comparing their signature with a database of already known malicious files. If you are trying to download a file and the following error appears "This request is blocked by the Firewall Gateway Anti-Virus Service. Name: (Cloud Id: 71683269) Plugin-6803969-0 (Adware) blocked." you will need to follow this article.
NOTE: The name of the signature (Cloud Id) you will see may be different since different files have different signatures.
Resolution
To configure the exclusion list:
1. Click on Manage | Security Configurations and In Security Services | Gateway Anti-Virus, scroll to the Gateway Anti-Virus Global Settings section.
2. Click the Cloud AV DB Exclusions List button. The Add Cloud Av Exclusions dialog displays.
3. Enter the Cloud AV Signature ID in the Cloud AV Signature ID field. The ID must be a decimal value only.
4. Click the Add button. The signature ID is added to the List.
6. The final step will be to click the OK button.
NOTE: You can use the ADD, UPDATE, REMOVE, REMOVE ALL buttons to Update a signature (if you wrote it wrong), Remove a specific signature from the list, Remove all signatures from the list. If you want to view the latest information on a signature, select the signature ID from the list and click the SIG INFO button.
CAUTION: Cloud Anti-Virus databases are updated frequentlly, and any file that are excluded from this list can be malicious or have vulnerabilities. Be carefull what files you exclude from there, it may cause damage to your equipments.
Related Articles
- ‘Error sending one-time password’ encountered when connecting to NetExtender
- Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSsp series
- Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSA series
Categories
- Firewalls > TZ Series > IPS/GAV/Spyware
- Firewalls > SonicWall NSA Series > IPS/GAV/Spyware
- Firewalls > SonicWall SuperMassive 9000 Series > IPS/GAV/Spyware
- Firewalls > SonicWall SuperMassive E10000 Series > IPS/GAV/Spyware
YES
NO