How can a partner claim an asset manually under their partner account?

10/13/2023 11 People found this article helpful 333,588 Views

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This article details how partners can claim an asset under thier partner account.

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The partners can login to their MySonicWall account .
Navigate to Product management |Product claims.
On the top right click “+” symbol to claim the assets.
The system will ask for the serial number of the asset that needs to be claimed (Serial number is a unique code for the Firewall). Once the product claim is completed, the serial number and the expiry dates will be visible under claimed products.

NOTE: If the asset is claimed by a different partner this option will not work, the partners should call SonicWall customer service to transfer the claim.

To contact SonicWall support -

You can contact the SonicWall 24x7 Phone Support Team for more complicated cases. Customers can find the Support contact number according to the region/location from Contact Support - SonicWall

For Licensing and Registration, when prompted choose Option 2.
For New Technical Support, when prompted choose Option 4.
For existing cases, when prompted choose Option 3

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How can a partner claim an asset manually under their partner account?

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