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GUI shows Unknown Users in Dashboard

11/22/2021 7 People found this article helpful 86,711 Views

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    Description

    Administrators may find SonicWALL firewall showing Unknown User percentage traffic flowing in the network and may get worried about it as shown below :


    SonicOS 7.x:

    Image


    SonicOS 6.5.x

    Image

    Cause

    SonicWALL firewall will treat all the IP based connections of local traffic as 'Unknown User' and will treat it as an unauthenticated traffic.


    A simple example to understand is the default LAN>WAN access rule with no authentication mechanism setup will forward all the outgoing traffic. All this traffic will be IP based and hence no user record will be available in the firewall.

    Hence, if administrators want to pull report based on users, it will not show any data but if the report is pulled based on IP address, it will show the information.


    Resolution

    As the suggestion itself shows below it is to Setup Authentication mechanism. Firewall will authenticate the local network traffic and will keep a record of all the user name under its User's Status section. 

    In SonicWALL , administrators can set up the authentication in below two ways:


    1.) User Level Based Authentication

    2.) Single Signon Based Authentication


    Refer the associated articles for understanding more about them and the configuration steps in the firewall.

    Related Articles

    • ‘Error sending one-time password’ encountered when connecting to NetExtender
    • Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSsp series
    • Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSA series

    Categories

    • Firewalls > SonicWall NSA Series
    • Firewalls > SonicWall SuperMassive 9000 Series

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