- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
GUI shows Unknown Users in Dashboard
11/22/2021 
7 People found this article helpful
86,711 Views
Description
Administrators may find SonicWALL firewall showing Unknown User percentage traffic flowing in the network and may get worried about it as shown below :
SonicOS 7.x:
SonicOS 6.5.x
Cause
SonicWALL firewall will treat all the IP based connections of local traffic as 'Unknown User' and will treat it as an unauthenticated traffic.
A simple example to understand is the default LAN>WAN access rule with no authentication mechanism setup will forward all the outgoing traffic. All this traffic will be IP based and hence no user record will be available in the firewall.
Hence, if administrators want to pull report based on users, it will not show any data but if the report is pulled based on IP address, it will show the information.
Resolution
As the suggestion itself shows below it is to Setup Authentication mechanism. Firewall will authenticate the local network traffic and will keep a record of all the user name under its User's Status section.
In SonicWALL , administrators can set up the authentication in below two ways:
1.) User Level Based Authentication
2.) Single Signon Based Authentication
Refer the associated articles for understanding more about them and the configuration steps in the firewall.
Related Articles
- ‘Error sending one-time password’ encountered when connecting to NetExtender
- Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSsp series
- Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSA series
YES
NO