GMS 8.2 / Analyzer 8.2 - Issue with resetting user passwords that contains special characters
03/26/2020 1118 9758
In GMS 8.2 / Analyzer 8.2,
When trying to change / update the password for a GMS management user from the login screen after the password has expired or by enabling the ‘change password’ option under the Console > Management > Users screen, GMS display the following error "Update failed: Invalid Input" due to the mishandling of non-alphanumeric characters.
The issue has been reported on DTS 181556 and the fix will be included in GMS / Analyzer 8.2 SP1.
Here is a workaround to resolve the issue temporarily until GMS / Analyzer 8.2 SP1 is available.
- Login to the GMS / Analyzer (/SGMS) as the "admin" user
- Go to the Console > Management > user page and then select the corresponding user
- In the General tab, input new password values in the ‘New password’ and ‘Confirm password’ boxes
- Click Update
Note: Do not select "Change Password" box, leave it blank.
**If the default username of "admin" is experiencing this issue, applying Service Pack 1 to GMS/Analyzer 8.2 is required to resolve the problem. The System Interface (/appliance) used to apply such upgrades is not affected by this issue.