-
Products
-
SonicPlatform
SonicPlatform is the cybersecurity platform purpose-built for MSPs, making managing complex security environments among multiple tenants easy and streamlined.
Discover More
-
-
Solutions
-
Federal
Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn MoreFederalProtect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn More - Industries
- Use Cases
-
-
Partners
-
Partner Portal
Access to deal registration, MDF, sales and marketing tools, training and more
Learn MorePartner PortalAccess to deal registration, MDF, sales and marketing tools, training and more
Learn More - SonicWall Partners
- Partner Resources
-
-
Support
-
Support Portal
Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn MoreSupport PortalFind answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn More - Support
- Resources
- Capture Labs
-
- Company
- Contact Us
Failed to Unjunk messages from the Junk Box
12/20/2019 
1,089 People found this article helpful
483,413 Views
Description
When trying to release / unjunk a message from your junkbox, you may get an error similar to below screenshot:
Resolution
- Make sure the backup SMTP path is valid and pointed to the mailserver. Go to: Systems | Monitoring | Name or IP address of backup SMTP servers. Run the 'Test Fallbacks' test and see if it's successful or not.
- See if the mailserver has any kind of 'Sender Filters, Intelligent Message Filters and so on..." If so, turn it off. On Exchange 2003, look at the screenshot below. Third party programs such as antivirus and filtering software can also cause problems.
-in some cases a "Relaying Denied" or similar error is seen. This can happen is a users PRIMARY email address is different then the primary Domain, e.g. users primary email is me@yahoo.com, while the primary domain is SonicWall.com. In this case, there are two options
1) change the primary address;
2) allow Email Security to Relay.
To troubleshoot the issue:
1. Change logging to Log Level Debug. Navigate to Systems | Advanced | Other Settings
2. Click the Manage button, select Debug from the drop down menu, check the Adhere to default level box
3. Unjunk a message from the Junk Box.
4. The webUI log will tell you if the email was successfully unjunked or not. Go to: Systems | Advance | Download System Log Files | commonlogs:webUI, grab todays date. (ex: 11.log). Do a search either by the from: or the to: email address and find the transaction.
NOTE: Logs are not available in the Hosted Email Security service. If log review is needed, you must contact a support engineer.
Related Articles
- Email Security: Convert a .cer format SSL Certificate to .pem for TLS
- How to set up your MX record after you activated Email Security Hosted Solution
- Email Security: How to troubleshoot NDR's.
Categories
- Email Security > Email Security Appliance
- Email Security > Email Security Software
- Email Security > Hosted Email Security
YES
NO