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Failed to decrypt password using parameters set at login time
03/26/2020 
17 People found this article helpful
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Description
Failed to decrypt password using parameters set at login time
Resolution
When creating a user, or modifying a user in the SonicWall UTM appliance, the error "Failed to decrypt password using parameters set at login time" may appear.
This may occur when:
- The user password being created contains an unsupported character.
- Switching between Config Mode and Non-Config mode or from Non-Config Mode to Config Mode when logging into the appliance.
- The IP address of the unit has changed.
- The logged-in administrator has logged in using HTTP with Allow HTTP login with RADIUS CHAP mode checked under Users > Settings and is a RADIUS user with administrative privileges.
Resolution:
- The password should only contain alphanumeric (A-Z, a-z, 0-9) and the following special characters !"#$%&'()*+,-./:;<=>?@[]^_`{|}~. Any of the standard printable ASCII characters except white space, with ASCII codes between 33 and 126 inclusive, are allowed in passwords. This is applicable to all, both a user as well as the Administrator.
- Close all web browsers.
- Clear web browser Cache and Cookies.
- Open your web browser, log back into the appliance and try again.
- Login using HTTPS if the administrator is a RADIUS user with administrative privileges.
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Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
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