EXSSLVPN: Chrome browser Version-42 based Workplace session stuck at Aventail Access Manager instal

03/26/2020 4 People found this article helpful 195,340 Views

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Description

EXSSLVPN: Chrome browser Version-42 based Workplace session stuck at Aventail Access Manager installation screen

Resolution

Problem Definition:

With the recent Chrome browser update (Version 42.x), users are not able to establish Aventail Workplace based SSLVPN Access. After selecting the Realm and entering the Authentication credentials, the users are stuck at the following Aventail Access Manager installation screen.

Resolution :

Aventail Agents liks Aventail Access manager, OnDemand Tunnel, OnDemand Proxy are loaded via Java Plugins. With the latest Chrome 42 release, the Java plugin based API is disabled by default. In order to provision our agents, we need to enable Java Plugins (referred as NPAPI in Chrome).

Please refer the below procedure to enable NPAPI plugin within Chrome 42 browser.

1. In your URL bar, enter: chrome://flags/#enable-npapi

2. Click the Enable link for the Enable NPAPI configuration option.
   
   

3. Close all Chrome browser windows.

4. Ensure that the Java plugin is allowed for the Workplace SIte (URL). For more details on Chrome plugin configuration, please refer this link - http://support.google.com/chrome/answer/1247383?hl=en

5. Start Aventail Workplace Session and you can see Access Manager Installation proceeding (If not installed alread on the user machine) eventually loading other enabled Aventail agents.

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