EX SSL-VPN: WebEx session fails on Secure Desktop Environment throwing an error.

03/26/2020 4 9063

DESCRIPTION:
EX SSL-VPN: WebEx session fails on Secure Desktop Environment throwing an error.

RESOLUTION:

Problem Definition:

Users trying remote session tools such as WebEx might have issues in establishing webex session with others while accessing workplace with Secure Desktop enabled.

The users could see error as below while trying a establishing WebEx Session from Secure Desktop environement.

As taking screenshot is not permitted on Secure Desktop I have provided a representation of the error that the users might see on their screens.

Resolution:

This issue was reported to the SonicWall engineering team and it has been fixed on the firmware version 10.5.4-041. Customers are requested to upgrade their firmware to 10.5.4-041 or above.

Tracking ID: <99979>